Dewi De Carteret
Perth,Australia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Sales Support Administrator
Pro AV Solutions WA
02.2021 - 12.2022
- Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
- Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
- Monitored inventory levels, coordinating replenishment orders when necessary to avoid stockouts.
- Enhanced customer satisfaction with prompt and accurate order processing.
- Attended retailer and distributor product and sales training events to consistently increase product knowledge.
- Facilitated communication between the sales team and other departments, fostering a collaborative work environment conducive to achieving company goals.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to ensure smooth product delivery.
Front of House Employee
Oceans 27
03.2020 - 01.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Business Sales Coordinator
NEXION Networks
03.2019 - 01.2020
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Efficiently managed timelines for multiple concurrent projects, ensuring timely delivery while maintaining high-quality standards.
- Monitored competitor activities to stay informed on market trends and adjust sales strategies accordingly.
- Championed the adoption of new technologies and tools within the sales team, leading to increased efficiency and improved collaboration.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly, ensuring client retention and loyalty.
- Built relationships with customers and community to establish long-term business growth.
Operations Duty Manager
QT Hotel
07.2018 - 03.2019
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Hotel Front Desk Receptionist
H Hotel Darwin
02.2017 - 07.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
Hotel Front Desk Receptionist
Ramada Zen Quarter
09.2016 - 02.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
Personal Assistant to Managing Director
Potato Head Hotel
05.2013 - 09.2016
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Attended meetings, took notes and tracked action items.
Education
STIKOM Bali
Skills
- Strong Organization
- Microsoft Office
- Salesforce proficiency
- CRM Software
- Sales processes
- Supplier Relations
- Sales Reporting
- Customer Service
- Multitasking and Organization
- Customer Service Management
- Phone and Email Etiquette
- Data Entry
Languages
English
Full Professional
Indonesian
Native or Bilingual
Timeline
Sales Support Administrator
Pro AV Solutions WA
02.2021 - 12.2022
Front of House Employee
Oceans 27
03.2020 - 01.2021
Business Sales Coordinator
NEXION Networks
03.2019 - 01.2020
Operations Duty Manager
QT Hotel
07.2018 - 03.2019
Hotel Front Desk Receptionist
H Hotel Darwin
02.2017 - 07.2018
Hotel Front Desk Receptionist
Ramada Zen Quarter
09.2016 - 02.2017
Personal Assistant to Managing Director
Potato Head Hotel
05.2013 - 09.2016
STIKOM Bali
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