DEWI NAILA PUTRI HERLAMBANG

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

• Company Visit 2022 HMIK UI, Jakarta, Indonesia, 09/2022, 11/2022, Media Staff, Capturing high-quality photos and videos of the event, Responsible for creating engaging content that accurately represents the event, Provide live updates and coverage of the event through Instagram's live and Instagram Stories
• Kereta Seni 2023, Jakarta, Indonesia, 10/2021, 03/2022, Finance Staff, Responsible for producing, packing, and shipping merchandise to more than 30 buyers
• O'weeks (Communication Student Orientation Event), Jakarta, Indonesia, 07/2022, 10/2022, Event Staff, Responsible for the CSSK (College Student Starter Kit) agenda, including developing the event's Terms of Reference (ToR) and working as a Liaison Officer for speakers at the event, Able to communicate well with the head and deputy head of the division as well as all event staff. Also being able to manage relationship with project officers and other division staff
• Bedah Kampus UI (UI Open House) by BEM UI, Jakarta, Indonesia, 08/2021, 12/2021, Public Relations and Ticketing Staff, Responsible for communicating with potential students, schools, and the media to provide accurate and positive information about the university and the event, Work closely with the marketing team to promote the event through various channels such as social media, email newsletters, and local media outlets, Successfully implemented a new online ticketing system that improved the ticket purchasing process, resulting in positive feedback from attendees

• Certified Best Staff, Student Welfare Advocacy Department, University of Indonesia Communication Studies Organisation-2021