Deyala Al Haji
Sydney,NSW
Summary
Dedicated and compassionate Occupational therapy student with a fervent commitment to enhancing the quality of life for individuals facing physical and cognitive challenges. Possessing a solid foundation in anatomy, physiology, and rehabilitation techniques, I am driven by a passion for empowering others to regain independence and achieve their highest potential. Committed to continuous learning and professional growth, I leverage my strong analytical absolutises and problem-solving skills to deliver evidence-based interventions that foster optimal outcomes. I aspire to contribute my expertise and enthusiasm to a dynamic allied health team, I am eager to leverage my skills and make a meaningful impact on the lives of those I associate with.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Nutriverse
Gregory Hills, NSW
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Inbound Sales Representative
O’Brien Glass Industries
Padstow, NSW
05.2022 - 01.2024
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Exceeded productivity targets and sales goals by 40%.
- Set up appointments with interested customers according to schedule availability.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Utilized CRM software for accurate tracking of client interactions, supporting data-driven decisionmaking.
- Multitasked various softwares daily including Microsoft 360
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Worked with multiple means of communication within fast-paced environment.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
Education
Bachelor Of Occupational Therapy - Occupational Therapy
Western Sydney University
Sydney, NSWSkills
- Team Player
- POS Systems
- Active listener
- Fluent in English & Arabic
- Customer Service
- Time Management
- Attention to Detail
- Adaptable and Flexible
- Problem-Solving
- Reliable and Dependable
- Active Listening
- Flexible Schedule
- Available Weekends
- Resolving Complaints
- Conflict Resolution
Certification
- HLTAID009 Provide cardiopulmonary resuscitation 19/02/2025
- HLTAID010 Provide basic emergency life support
- HLTAID011 Provide First Aid
- NSW volunteer WWC check
- NSW employee WWC check
Languages
Arabic
Full Professional
English
Native or Bilingual
Timeline
Barista
Nutriverse
02.2024 - Current
Inbound Sales Representative
O’Brien Glass Industries
05.2022 - 01.2024
Bachelor Of Occupational Therapy - Occupational Therapy
Western Sydney University