Deyala Al Haji
Gledswood Hills
Summary
Proficient in managing client interactions and administrative responsibilities, including appointment scheduling and maintenance of office equipment. Created detailed records of client sessions, ensuring accurate healthcare documentation that supports regulatory compliance. Engaged with clients and families to communicate progress and treatment plans, showcasing strong customer service skills. Assisted in onboarding new employees, reflecting teamwork and collaboration within organizational structures.
Overview
2
2
years of professional experience
Work History
Receptionist Administrator
Cross Care
Campbelltown
04.2025 - Current
- Scheduled appointments and maintained calendars for staff members.
- Created spreadsheets to track customer information such as contact details and preferences.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Coordinated meetings between internal departments and external partners and clients.
- Provided assistance with payroll processing when needed.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
ABA Therapist
Self employed
Sydney
10.2024 - 04.2025
- Communicated regularly with parents regarding their child's progress or any changes needed in the treatment plan.
- Maintained detailed records of each session including notes about client's progress or lack thereof.
- Provided support for individuals transitioning into new settings such as school or home environments.
- Developed and implemented ABA treatment plans based on assessment data and behavioral goals.
- Created visual supports such as schedules or choice boards for clients who may benefit from them.
- Monitored client progress through the use of data collection systems and graphing techniques.
Client Services Administrator
Assurant
Auburn
03.2023 - 10.2024
- Coordinated shipping of orders placed by customers online or over the phone.
- Collaborated with colleagues across departments to resolve complex customer issues.
- Answered phone calls, emails, live chats and other forms of communication from customers in a timely manner.
- Processed payments for orders placed by customers online or over the phone.
- Maintained up-to-date knowledge of company's products, services, policies and procedures.
- Responded to customer inquiries via telephone, email, or chat applications.
- Trained new staff members on customer service best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Nursing
Western Sydney University
Parramatta 01-2028
Bachelor of Science - Occupational Therapy
Western Sydney University
CampbelltownSkills
- Healthcare documentation
- Regulatory compliance
- Customer service
- Team collaboration
- Conflict resolution
- Data management
- Payment collection
- Call handling
- Business administration
- Teamwork and collaboration
- Multitasking
Languages
English
First Language
Arabic
Advanced (C1)
C1
Timeline
Receptionist Administrator
Cross Care
04.2025 - Current
ABA Therapist
Self employed
10.2024 - 04.2025
Client Services Administrator
Assurant
03.2023 - 10.2024
Bachelor of Science - Nursing
Western Sydney University
Bachelor of Science - Occupational Therapy
Western Sydney University