Deyna Summers-Pullin
Melbourne,Victoria
Summary
Hardworking and reliable employee with extensive background providing excellent customer service. Highly organized, proactive and punctual. Adaptable to meeting diverse customer demands with proactive strategies and tenacious mindset focused on sales excellence. Works well within team settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Babysitter
We Need a Nanny
Northcote, Victoria
02.2022 - 08.2022
- Tailoring activities based on the individual needs of each child under care.
- Completing light housekeeping tasks such as tidying up toys and books.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Establishing trust through consistent communication with both parents and kids.
- Using problem-solving skills to anticipate potential issues before they arise.
- Assisting with meals, snacks, and bedtime routines for the children.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Maintaining a positive attitude while being patient and understanding with the children.
- Engaging in age-appropriate activities like reading stories or playing games.
Customer Sales Assistant
Dan Murphy's
Malvern, Victoria
06.2021 - 10.2022
- Assessed customer needs and provided product recommendations accordingly.
- Introduced different products to customers and answered questions about them.
- Developed strategies to upsell additional items based on customer needs and preferences.
- Answered customer inquiries in a timely and friendly manner.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Assisted with restocking shelves and straightening displays.
- Maintained cleanliness of sales floor and stockroom areas.
- Maintained accurate records of all transactions in the point-of-sale system.
- Processed payments accurately using cash registers or point-of-sale systems.
- Handled returns and exchanges according to established procedures.
Early Childhood Educator
Gungahlin Childrens Centre
Gungahlin , ACT
03.2018 - 10.2018
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Ensured compliance with relevant regulations such as health and safety standards.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
- Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
- Maintained accurate records of each child's progress including daily observations and anecdotal notes.
- Provided a safe and stimulating learning environment for young children.
- Assisted students with special needs by providing additional support when required.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Encouraged creativity through art, music, dramatic play and other creative activities.
Customer Service Cashier
McDonalds
Charnwood, ACT
09.2014 - 10.2018
- Greeted customers and provided friendly customer service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured that all areas of the floor were properly stocked throughout each shift.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Complied with all health and safety regulations while performing job duties.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
High School Diploma -
St Francis Xavier College
Canberra, ACT12-2017
Skills
- Schedule Management
- Customer Service
- Positive and professional
- Customer Satisfaction
- Customer Complaint Resolution
- Reliability
Certification
- Responsible Service of Alcohol - RSA
- Infection Control Training - COVID 19
- Generation SunSmart Professional Development Workshop
- DoFoodSafely - Department of Health Victoria
- Working with First Nations families and children: a Framework for Understanding
Timeline
Babysitter
We Need a Nanny
02.2022 - 08.2022
Customer Sales Assistant
Dan Murphy's
06.2021 - 10.2022
Early Childhood Educator
Gungahlin Childrens Centre
03.2018 - 10.2018
Customer Service Cashier
McDonalds
09.2014 - 10.2018
High School Diploma -
St Francis Xavier College
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