Desley Cottle
Urangan,Hervey Bay
Summary
Outgoing office administrator with several years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing the phone and tackling staff and clients requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
22
22
years of professional experience
Work History
Office Manager
Spinal Health and Co Chiropractic
Hervey Bay, Queensland
07.2022 - Current
- Responsible for booking clients appointments.
- Kept all client files up to date.
- Responsible for ordering office supplies and any required banking
- Managed customer payments, both cash and eftpos
- Maintained database of customer information using Excel spreadsheets.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Administration
Ramada Hervey Bay
Hervey Bay, Queensland
05.2021 - 05.2021
- Temporary position for 2 weeks to assist with marketing to new investors
- Established rapport
- Maintained highly detailed records and reports while meeting KPI’s
Administration
TNT Express International
Eagle Farm, Queensland
01.2011 - 12.2019
- Monitored QLD shipments being imported and exported
- Maintained a high level of communication with clients about shipments
- Efficient administrative duties as per compliance
- Co-originating shipping with custom agents for clearance
- Reported to management
- Ensured that all shipments met international regulations for customs clearance.
- Negotiated rates with carriers to optimize efficiency in shipping processes.
Call Center Representative
DHL
Eagle Farm, Queensland
02.2003 - 11.2010
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Participated in monthly huddles with team members in order to discuss common goals and objectives.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments and complaints.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Skills
- Administration
- Teamwork
- Resolution of conflict
- Empathy
- Customer Service Management
- Cash handling
- Management skills
- Time management
- Attention to detail
- Advanced computer skills
- Efficient computer use
- Quick learner
- Effective written and verbal communication
- Systems Monitoring
References
- DR. VICKY MARKHAM, Chiropractor at Spinal Health and Co Chiropractic, 0450 277 331933 369, reception@spinalhealthandco.com.au
- KENNY TSE, Director of Spinal Health and Co Chiropractic, 0406 696 575, admin@spinalhealthandco.com.au
Timeline
Office Manager
Spinal Health and Co Chiropractic
07.2022 - Current
Administration
Ramada Hervey Bay
05.2021 - 05.2021
Administration
TNT Express International
01.2011 - 12.2019
Call Center Representative
DHL
02.2003 - 11.2010
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