DEZMAI GUINEA
SYDNEY,NSW
Summary
Detail-oriented professional with a strong background in case management and stakeholder engagement. Delivered high-quality administrative and client support across community service programs, managing sensitive information and ensuring compliance. Coordinated referrals, maintained accurate records, and assisted multidisciplinary teams, consistently upholding exceptional standards of customer service.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Community Services Support Worker
Various Programs
01.2024 - 01.2026
- Coordinated administrative and operational support for multiple community service programs to enhance program effectiveness.
- Managed confidential client information, updated databases and maintained accurate records.
- Assisted with referrals, appointment coordination and stakeholder communication.
- Supported frontline staff with documentation, reporting and compliance tasks.
- Responded to enquiries and provided customer-focused assistance, ensuring timely follow-up to improve client satisfaction.
Case Worker
St Vincent De Paul DARRS
01.2018 - 01.2023
- Conducted assessments and coordinated support services to address client needs effectively.
- Managed confidential case notes, risk assessments and compliance documentation.
- Prepared comprehensive correspondence and reports to inform clients and stakeholders.
- Collaborated with government departments and community organizations.
- Prepared professional correspondence and reports for clients and stakeholders.
- Ensured safe work practices and contributed to a compliant workplace.
Teacher Aide
Eagleby Primary School
01.2014 - 01.2017
- Supported teachers with administrative tasks, classroom organization and resource preparation.
- Provided frontline support to students, families and staff.
- Maintained accurate student records and daily observations.
- Coordinated small group learning activities and supervised students during events to foster engagement and collaboration.
- Showcased commitment to professional development through consistent support for team initiatives.
Education
Mt St Patrick's College
Murwillumbah Skills
- Case management
- Record management
- Confidential information management
- Stakeholder Coordination
- Customer support
- Problem solving
- Safety and Risk Awareness
- Teamwork and Collaboration
- Communication Skills
Personal Information
- Title: Shared Support Officer Applicant
- Driving License: Open Driver Licence
Certification
Psychological First Aid, Mental Health First Aid, Trauma and Attachment Training, Cultural Domestic and Family Violence Training, Recognise and Respond to Domestic Violence, Suicide Intervention CORES, First Aid and CPR – St John Ambulance, General and First Response Fire Safety, Circle of Security, Open Driver Licence, Blue Card – Current, Australian Police Check – Current
HOBBIES AND INTERESTS
Painting and Crafts, Restoring Furniture, Camping, Boating and Fishing
Timeline
Community Services Support Worker
Various Programs
01.2024 - 01.2026
Case Worker
St Vincent De Paul DARRS
01.2018 - 01.2023
Teacher Aide
Eagleby Primary School
01.2014 - 01.2017
Mt St Patrick's College