Georgia Deere
Richmond
Summary
A results-driven professional with extensive experience across both not-for-profit and corporate sectors, specializing in billing, data reporting/analytics, and account administration. Recognized for fostering cross-departmental collaboration and consistently ensuring data accuracy, I bring advanced communication and organizational skills that are adaptable to fast-paced environments. Proficient in Excel, I focus on enhancing client support and operational efficiency. With a strong background working with organizations like the Red Cross Australia and Scope, I am deeply passionate about supporting vulnerable communities and improving their quality of life.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consumer Engagement Officer
Consumer Health Forum of Australia (CHF)
05.2025 - Current
- Liaised with key stakeholders to support and promote consumer engagement initiatives within the healthcare sector.
- Drafted expressions of interest (EOIs) for various consumer participation opportunities.
- Coordinated schedules and managed diaries for meetings and interviews.
- Collaborated with the policy team to organize roundtables and webinars.
- Created reports summarising consumer engagement activities and outcomes.
- Processed reimbursements to consumers in a timely and accurate manner.
- Performed a broad range of administrative duties to ensure smooth project execution.
Reporting Officer
Chandler Macleod
11.2023 - 09.2024
- Compiled reports based on internal and external data. Analysed Amazon account data, identifying trends and patterns to drive strategic decisions.
- Utilised specialised software for comprehensive reporting and data accuracy.
- Fostered cross-departmental collaboration to ensure precise attendance data reporting.
- Reviewed and rectified existing information, enhancing overall data integrity.
- Streamlines reporting processes for improved efficiency.
Billing Officer
Scope Australia
12.2022 - 08.2023
- Processing of customer service agreements for all NDIS clients using D365 systems, ready for payment.
- Performed account reconciliations for SIL support, noted and corrected any errors on agreements.
- Ensured accurate data management and gathering of sensitive client information.
- Coordinated the contacting of clients to chase any missing information and SA approval, liaising between departments to ensure collaboration between services runs smoothly.
Customer Service Representative
Converge International
06.2022 - 12.2022
- Streamlined customer support processes, enhancing response times and user satisfaction.
- Implemented innovative solutions for complex technical issues.
- Identified system malfunctions/performance issues in a timely manner. Assisted with the deployment of new tech/upgrades to existing ones.
- Delivered comprehensive end-user training, boosting efficiency in IT system utilisation.
- Measured improvements in user productivity and error reduction.
- Medical attention.
Customer Service Representative
Medibank
12.2021 - 07.2022
- Provided resources and referrals to individuals seeking medical assistance related to COVID-19.
- Answered incoming inquiries from healthcare providers regarding COVID-19 testing procedures.
- Identified potential areas of risk or concern during conversations with callers and reported them accordingly.
- Advised callers on symptoms associated with COVID-19 infection and when they should seek medical attention.
Project Support Officer - Immigration Support Programme
Red Cross Australia
06.2021 - 11.2021
- Worked with applicants from the public, and across departments to ensure the most vulnerable were receiving the financial support needed during the COVID pandemic, through their immigration support programme.
- Screened high volumes of ISP applications, ensuring analysis and input of accurate data across various company platforms.
- Triaged families with children to determine if further support was required – this involved families of domestic violence, and handling sensitive information. Their information was processed, and their case was escalated to the necessary team.
Receptionist/Administrator
Kimberly Clark Australia
03.2021 - 06.2021
- Managed front desk operations, coordinated schedules, meetings and maintained office supplies while processing high-volume calls and visitor registrations.
- Handled daily mailing distribution, both internally in office, as well as all outgoing packages, ensuring timely delivery and accountability.
- Arranged meetings and office catering.
Education
Bachelor of Arts - Multimedia Journalism
Bournemouth University
10.2017
Skills
- Communication
- Technical support
- Data analytics
- Billing
- Data entry
- VEVO
- Coordination
- Data reporting
- Customer service
- Problem-solving
- CRM
- MS Office
Certification
Working with Childrens Check - 2024-02-22
Timeline
Consumer Engagement Officer
Consumer Health Forum of Australia (CHF)
05.2025 - Current
Reporting Officer
Chandler Macleod
11.2023 - 09.2024
Billing Officer
Scope Australia
12.2022 - 08.2023
Customer Service Representative
Converge International
06.2022 - 12.2022
Customer Service Representative
Medibank
12.2021 - 07.2022
Project Support Officer - Immigration Support Programme
Red Cross Australia
06.2021 - 11.2021
Receptionist/Administrator
Kimberly Clark Australia
03.2021 - 06.2021
Bachelor of Arts - Multimedia Journalism
Bournemouth University
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