Georgia Deere
Richmond
Summary
A results-driven professional with extensive experience across both not-for-profit and corporate sectors, specializing in billing, data reporting/analytics, and account administration. Recognized for fostering cross-departmental collaboration and consistently ensuring data accuracy, I bring advanced communication and organizational skills that are adaptable to fast-paced environments. Proficient in Excel, I focus on enhancing client support and operational efficiency. With a strong background working with organizations like the Red Cross Australia and Scope, I am deeply passionate about supporting vulnerable communities and improving their quality of life.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consumer Engagement Officer
Consumer Health Forum of Australia (CHF)
Melbourne, VIC
05.2025 - Current
- Liaised with key stakeholders to support and promote consumer engagement initiatives within the healthcare sector.
- Drafted expressions of interest (EOIs) for various consumer participation opportunities.
- Coordinated schedules and managed diaries for meetings and interviews.
- Collaborated with the policy team to organize roundtables and webinars.
- Created reports summarising consumer engagement activities and outcomes.
- Processed reimbursements to consumers in a timely and accurate manner.
- Performed a broad range of administrative duties to ensure smooth project execution.
Reporting Officer
Chandler Macleod
Melbourne, VIC
11.2023 - 09.2024
- Compiled reports based on internal and external data. Analysed Amazon account data, identifying trends and patterns to drive strategic decisions.
- Utilised specialised software for comprehensive reporting and data accuracy.
- Fostered cross-departmental collaboration to ensure precise attendance data reporting.
- Reviewed and rectified existing information, enhancing overall data integrity.
- Streamlines reporting processes for improved efficiency.
Billing Officer
Scope Australia
Melbourne, VIC
12.2022 - 08.2023
- Processing of customer service agreements for all NDIS clients using D365 systems, ready for payment.
- Performed account reconciliations for SIL support, noted and corrected any errors on agreements.
- Ensured accurate data management and gathering of sensitive client information.
- Coordinated the contacting of clients to chase any missing information and SA approval, liaising between departments to ensure collaboration between services runs smoothly.
Customer Service Representative
Converge International
Melbourne, VIC
06.2022 - 12.2022
- Streamlined customer support processes, enhancing response times and user satisfaction.
- Implemented innovative solutions for complex technical issues.
- Identified system malfunctions/performance issues in a timely manner. Assisted with the deployment of new tech/upgrades to existing ones.
- Delivered comprehensive end-user training, boosting efficiency in IT system utilisation.
- Measured improvements in user productivity and error reduction.
- Medical attention.
Customer Service Representative
Medibank
Sydney, NSW
12.2021 - 07.2022
- Provided resources and referrals to individuals seeking medical assistance related to COVID-19.
- Answered incoming inquiries from healthcare providers regarding COVID-19 testing procedures.
- Identified potential areas of risk or concern during conversations with callers and reported them accordingly.
- Advised callers on symptoms associated with COVID-19 infection and when they should seek medical attention.
Project Support Officer - Immigration Support Programme
Red Cross Australia
Melbourne, VIC
06.2021 - 11.2021
- Worked with applicants from the public, and across departments to ensure the most vulnerable were receiving the financial support needed during the COVID pandemic, through their immigration support programme.
- Screened high volumes of ISP applications, ensuring analysis and input of accurate data across various company platforms.
- Triaged families with children to determine if further support was required – this involved families of domestic violence, and handling sensitive information. Their information was processed, and their case was escalated to the necessary team.
Receptionist/Administrator
Kimberly Clark Australia
Sydney, VIC
03.2021 - 06.2021
- Managed front desk operations, coordinated schedules, meetings and maintained office supplies while processing high-volume calls and visitor registrations.
- Handled daily mailing distribution, both internally in office, as well as all outgoing packages, ensuring timely delivery and accountability.
- Arranged meetings and office catering.
Education
Bachelor of Arts - Multimedia Journalism
Bournemouth University
10.2017
Skills
- Communication
- Technical support
- Data analytics
- Billing
- Data entry
- VEVO
- Coordination
- Data reporting
- Customer service
- Problem-solving
- CRM
- MS Office
Certification
Working with Childrens Check - 2024-02-22
Timeline
Consumer Engagement Officer
Consumer Health Forum of Australia (CHF)
05.2025 - Current
Reporting Officer
Chandler Macleod
11.2023 - 09.2024
Billing Officer
Scope Australia
12.2022 - 08.2023
Customer Service Representative
Converge International
06.2022 - 12.2022
Customer Service Representative
Medibank
12.2021 - 07.2022
Project Support Officer - Immigration Support Programme
Red Cross Australia
06.2021 - 11.2021
Receptionist/Administrator
Kimberly Clark Australia
03.2021 - 06.2021
Bachelor of Arts - Multimedia Journalism
Bournemouth University