Dhairya Patel
Tarneit,VIC
Summary
As an ambitious and enthusiastic Individual, I am seeking a challenging career within a progressive organisation. Recent graduate of Bachelors of Bussiness with good interpersonal communication skills in addition to a confident approach and professional attitude. Seeking an opportunity to utilise these skills more effectively and working towards achieving organisation goals.
Overview
4
4
years of professional experience
Work History
Crew Manager
05.2020 - 11.2023
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Initiated cost-saving initiatives without compromising on quality or safety standards, resulting in improved profit margins for the company overall.
- Mentored new crew members, ensuring their smooth integration into the team and accelerating their learning process.
- Increased customer satisfaction through effective communication and timely resolution of issues.
- Maintained a safe working environment through strict adherence to safety protocols and guidelines.
Education
Bachelor's of Business -
Torrens University Australia
Melbourne, VIC11.2023
Higher Secondary School -
Satyasahi Vidhyalaya
Gujarat, India 03.2019
Skills
- Multitasking
- Conflict resolution
- Organizational skills
- Team building
- Employee development
- Profitability Optimization
- Investigating Complaints
- Team Leadership
- Scheduling Staff
- Leadership abilities
- Problem solving
- Customer service
- Time management
- Decision making
- Crew Leadership
- Performance Tracking
Timeline
Crew Manager
05.2020 - 11.2023
Bachelor's of Business -
Torrens University Australia
Higher Secondary School -
Satyasahi Vidhyalaya
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