Dhakota Gordon
Londonderry,NSW
Summary
Experienced administrative professional with excellent customer service, time management and multitasking abilities. Knowledgeable about customer service, drafting correspondence and coordinating files. Looking for a challenging role with a growing team.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Norwest Lawyers
12.2023 - Current
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Claims Assistant & Case Manager
StateCover Mutual
08.2021 - 08.2023
- Diary and travel management
- Monitored and managed claim expenses to control costs and maximize profitability.
- Maintained accurate and up-to-date records of claim information for future reference.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Prepared files, letters and notices.
- Logged, allocated and managed claims.
- Scheduled medical appointments and claims depositions.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Assistant Venue Manager
ALH Group
11.2018 - 07.2021
- Creating and developing stakeholder relationships
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Monitored budget and expenditures, keeping facility within budget.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Store Manager
The Hungry Baker
01.2015 - 10.2018
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Higher School Education -
Bede Polding College
01.2014
Skills
- Expense Reports
- Data Entry
- Call Routing
- Tracking Spreadsheets
- Customer Interaction
- Office Supplies and Inventory
- Drafting Correspondence
- Documentation Research
- Managing Case Files
- Accounts Payable and Accounts Receivable
Personal Information
Date of Birth: 08/31/96
References
References provided upon request
Timeline
Executive Assistant
Norwest Lawyers
12.2023 - Current
Claims Assistant & Case Manager
StateCover Mutual
08.2021 - 08.2023
Assistant Venue Manager
ALH Group
11.2018 - 07.2021
Store Manager
The Hungry Baker
01.2015 - 10.2018
Higher School Education -
Bede Polding College
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