Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Dhamini Polavaram

Summary

  • Overall 8 years of experience as WMS Consultant.
  • Held roles as Systems Engineer at Tata Consultancy Services, Product Support Analyst at Infor India Pvt. Ltd, and Senior Support Engineer at Blue Yonder India Pvt Ltd, and currently serving as IT Systems Analyst at DHL.
  • Strong understanding of Warehouse Management Systems (WMS) processes and Supply Chain Management concepts.
  • Served as the primary support liaison between company and customers in a highly team-oriented environment.
  • Skilled in system integration (software), ESB, XML, technical support, root cause analysis, incident management, and PL/SQL.
  • Excellent customer service skills with the ability to understand and address customer needs calmly, positively, and professionally in high-pressure situations.
  • Gained significant knowledge in cybersecurity during Master's studies.
  • Enhanced communication skills, including the ability to effectively speak, express, and present on various topics.

Overview

10
10
years of professional experience

Work History

IT SYSTEMS ANALYST

DHL Supply Chain
02.2025 - Current
  • Responsible for the support and overall success of assigned projects/change requests, ensuring high-quality IT deliverables and positive client relationships.
  • Collaborate with key business and customer resources to improve customer perception of DHL.
  • Manage project timelines, resources, and scope, ensuring adherence to budget and quality standards.
  • Create and maintain solution documentation for IT Project and Change activities delivered.
  • Act as a subject matter expert across core systems, ensuring successful IT solution design and delivery.
  • Establish and maintain relationships with key stakeholders, contributing to a culture of customer centricity and continuous improvement.

Senior Support Engineer

Blue Yonder
10.2021 - 02.2023
  • Worked extensively on RP/JDA Dispatcher WMS, gathering business requirements and preparing technical design documents.
  • Configured RP/JDA WMS and developed complex PL/SQL queries, stored procedures, triggers, and UNIX shell scripts.
  • Handled deployments across Dev, Test, and Production environments, including unit testing, UAT, go-live, and warranty support.
  • Supported JDA Integrator configuration and API integration (REST/SOAP), ensuring seamless data exchange.
  • Resolved issues reported by global warehouse users using Salesforce, performing root cause analysis and bug fixes.
  • Engaged with clients to understand requirements and delivered tailored WMS solutions.
  • Used MOCA commands, LexEdit, and trace logs for debugging, and collaborated with internal teams to ensure system stability.

Product Support Analyst

Infor
06.2018 - 10.2021
  • Provided expert support on warehousing product application software, addressing customer queries related to functionality and usage.
  • Analyzed and resolved PL/SQL bugs, including adding and reviewing logs to identify and debug issues efficiently.
  • Managed P1 incidents and priority tasks within tight deadlines, ensuring uninterrupted business operations.
  • Collaborated with development teams to resolve critical operational issues, delivering timely solutions to minimize delays and business impact.
  • Extracted, analysed, and debugged production environment logs to swiftly address and resolve priority issues.
  • Worked closely with customers via audio and video conferencing to understand and address their technical challenges.
  • Utilized data analytics tools like Sumo Logic to analyze logs and create user-friendly, informative dashboards that support decision-making.
  • Worked on API integration tools, including REST API and SoapUI, to ensure seamless system functionality and integration.
  • Authored and published knowledge articles and defect reports, improving customer self-service and tracking of issues.
  • Assisted the project team during the go-live and UAT phases, ensuring smooth transitions and successful implementations.
  • Conducted patch deployments and troubleshooting for technical issues reported by customers, ensuring minimal downtime.
  • Diagnosed and resolved Java, Oracle, and SQL errors, ensuring system reliability and performance.
  • Addressed issues related to background printing, job scheduling, installation, and configuration, maintaining smooth operational workflows.

Systems Engineer

Tata Consultancy Services
06.2015 - 06.2018
  • Resolved tickets raised by business users through ServiceNow, ensuring timely and effective resolution of system issues.
  • Developed and implemented system enhancements to boost productivity and performance.
  • Participated in code changes, testing, and deployment processes, ensuring high-quality software delivery.
  • Created and managed cron jobs to address issues that could not be resolved via the front-end application.
  • Continuously monitored CPU load and system space, taking appropriate actions to maintain optimal system performance.
  • Created and managed alerts for anticipated scenarios, collaborating with the mainframe team to quickly resolve issues.
  • Created change requests for system issues, coordinating with relevant teams for implementation and conducting validation tasks to ensure successful updates.

Education

Masters of Cybersecurity (GPA 3.3/4)

Monash University
11-2024

Skills

    Programming Languages: Informix 4GL, PL/SQL, Unix, MOCA and Python

    Database: Microsoft SQL Server, Oracle, Jack DB, LextEdit

    Warehouse Management Systems (WMS): Infor WMS installations, JDA WMS (Blueyonder), Inventory and Warehouse Management System

    Enterprise Resource Planning (ERP): ERP, Configuration and Setup

    Integration and API Tools: Integrations using API tools like REST/SOAP API and BODs

    Monitoring, Analytics, and Debugging: Sumo Logic, Wireshark, Vulnerability Scanning

    Cybersecurity: SQL Injection, Cross Site Scripting (XSS), Buffer Overflow and Format String Vulnerability, Software and Network Security, Penetration Testing

    Cloud Computing: AWS Cloud, Nectar Cloud, Oracle Cloud

    DevOps and Version Control: GitHub, Docker

    IT Service Management: ServiceNow, Salesforce

    Project Management and Research: Project Management using Agile Methodology, Analyzing Research Articles and Case Studies, Documenting Research Findings

    Web Development and Configuration: HTML/CSS, Domain Name Configuration to Website

Timeline

IT SYSTEMS ANALYST

DHL Supply Chain
02.2025 - Current

Senior Support Engineer

Blue Yonder
10.2021 - 02.2023

Product Support Analyst

Infor
06.2018 - 10.2021

Systems Engineer

Tata Consultancy Services
06.2015 - 06.2018

Masters of Cybersecurity (GPA 3.3/4)

Monash University

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Dhamini Polavaram