Dhanasekhar Kunamneni

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
• Prepared bills for customers and delivered to rooms on day of check-out.
• Provided services efficiently and with high level of accuracy.
• Provided exceptional service and assistance to guests upon check-in.
• Prepared monthly resort audits for review.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Performed daily inventory for keys and linens and detailed information in audit reports.
• Balanced hotel accounts and resolved discrepancies.
• Performed nightly updates to room charges and rates.
• Set up and entered financial data into spreadsheets using Microsoft Excel.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Applied mathematical abilities to calculate and check figures in accounting systems.
• Kept accounts in balance and ran daily reports to verify totals.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Maintained energy and enthusiasm in fast-paced environment.
• Completed late check-ins and directed guests to rooms and facilities.
• Collected room deposits, fees and payments.
• Oversaw day-to-day operations of 352-room hotel with staff of 50 employees.

As Night Manager, responsibilities include but are not limited to:
• Lead the overnight operations of the hotel and are the go-to for the night team.
• With a hands-on style, encourage team involvement, initiative and a focus on continuous improvement.
• Audit the day’s activities and complete daily balancing of the hotel’s transactions.
• Assist on Reception when needed and also help out in delivering room service orders as required.
• Coordinate tasks for each shift and delegate to Night Auditor accordingly (if applicable).
• Ensure smooth sailing of the check-in/check-out process, use of guest names, CRM and correct cashiering procedures across F&B
outlets (if applicable).
• Conduct team briefings with the night team to share hotel activity e.g. VIPs in house, group movement, promotions, guest
feedback.
• Know all the room types, rates and hotel services
• Assist guests with special requests (e.g. wake-up calls, transportation, event tickets, restaurant, airline reservations) ensuring
they’re followed through and charges raised accordingly.
• Resolve guest complaints promptly. Also be sure to follow TFE complaint handling guidelines.
• First on the scene in the event of an emergency or incident and follow procedure to resolve accordingly, escalating and liaising with
emergency services where appropriate.
• Keep the ‘Guest Services Directory’ in the Property Management System (PMS) accurate and up to date.
• Transition to day shifts is seamless with communication and handover.
• Provide up-to-date financial/yield reports.
• Handle reservation requests efficiently and friendly – involve Manager or Reservations team for groups, unusual or difficult
requests.
• Understand and adhere to TFE hotels credit and account procedures with respect to all cashiering and auditing functions, ensuring
guest accounts are accurate and charges are posted prior to checkout.
• Assist with team rosters for team, ensuring effective coverage whilst maintaining cost effectiveness – all by Payroll deadline!
• Involved with recruitment, performance reviews and performance management as needed.
• Keep Manager informed of any problems and unusual matters.

• Oversaw day-to-day operations of 292-room hotel with staff of 30 employees.