DHANASHREE RANANAVARE
Melbourne,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Relation Officer/Public sector position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Contact Service Representative
Serco Global Services
2022.05 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Updated operational records or licensing information using computer terminals.
Aged Care Worker
HFR Agency
2022.05 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Monitored and assisted residents through individual service plans.
Disability Support Worker
Swan Iiris Nursing Agency
2021.12 - 2022.03
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
Airport Customer Service Agent
MSS Security
2018.04 - 2020.09
- Assisted with deployment of advanced technology and equipment for screening purposes.
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Exceeded performance metrics related to passenger wait times, accuracy in screenings, and overall effectiveness in detecting threats.
- Identified prohibited items in luggage and on passengers, minimizing potential risks to flight safety.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Demonstrated professionalism under pressure by maintaining composure during high-traffic periods or tense situations with passengers who were uncooperative or agitated.
- Conducted random checks on employees entering secure areas to maintain a high level of internal security compliance.
Customer Service Representative
Woolworths Supermarket
2017.08 - 2021.08
- Worked with floor team and managers to meet wide range of customer needs.
- Prevented loss through vigilant monitoring of potential theft situations around the register area.
- Prepared orders for customers without delay to deliver excellent service.
- Assisted in training new employees on cashier procedures, enhancing overall team productivity levels.
- Provided superior service by addressing customer inquiries promptly and courteously.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Bachelor of Nursing - Nursing
Charles Darwin University
Casuarina, NT08.2025
Bachelor of Science - Computer And Information Systems Security
PUNE UNIVERSITY
07.2013
Skills
- Communication Assistance
- Computer Skills
- Call Canter Operations
- Communicating with clients
- MS Office
- Complaint Handling
Languages
English
Professional Working
Marathi
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Elementary
Certification
- Licensed [Job Title] - [Timeframe]
Timeline
Contact Service Representative
Serco Global Services
2022.05 - Current
Aged Care Worker
HFR Agency
2022.05 - Current
Disability Support Worker
Swan Iiris Nursing Agency
2021.12 - 2022.03
Airport Customer Service Agent
MSS Security
2018.04 - 2020.09
Customer Service Representative
Woolworths Supermarket
2017.08 - 2021.08
Bachelor of Nursing - Nursing
Charles Darwin University
Bachelor of Science - Computer And Information Systems Security
PUNE UNIVERSITY
- Licensed [Job Title] - [Timeframe]
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