Dhanesh Swaminathan
Rockhampton
Summary
Seasoned professional with over a decade of proven success in customer service and finance management across Financial Services, Retail, and Hospitality sectors. Skilled in clear communication of financial concepts. Recognized for prioritizing customer satisfaction, integrity-driven problem-solving, and delivering holistic solutions in fast-paced environments. Proficient in CRM software, data analysis, and key account management. Eager to contribute to enhancing customer wellbeing and fostering long-term relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Motel Manager
Emu Park Beach Resort
12.2024 - Current
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
Retail Manager
Shell Gladstone
02.2024 - Current
- Oversee daily operations, including opening/closing, inventory, and compliance
- Train and supervise staff to maintain service standards and ensure accuracy
- Develop and execute strategies to drive sales and enhance loyalty
- Monitor and coordinate inventory to minimize losses and ensure availability
- Handle cash, reconcile transactions, and prepare financial reports
- Ensure compliance with regulations and maintain a safe environment
- Manage cleanliness and maintenance of facilities and equipment
- Negotiate contracts and monitor service levels for suppliers
- Engage with the local community to enhance brand visibility
- Identify and implement process improvements for business growth
Customer Service Specialist
HRS Austrasia Pty
10.2023 - 02.2024
- Promptly respond to client inquiries regarding travel accommodation, adhering to agreed-upon SLAs
- Provide comprehensive support via telephone, email, and online platforms, ensuring resolution of group transactions and disputes
- Handle disputes and resolutions with a positive and proactive approach in a fast-paced setting
- Communicate professionally and clearly via telephone or email, internally and externally
- Independently prioritize and organize tasks based on urgency
- Follow up on cases that require further attention beyond initial support
- Serve as liaison between customers and partner hotels, maintaining positive relationships
- Ensure accuracy and confidentiality of customer data in the system
- Identify areas for improvement and contribute to enhancing service quality
- Provide support for various tasks as required by team leaders and managers
Accounts Receivable Officer
HRS Austrasia Pty
08.2022 - 10.2023
- Ensure accurate invoice uploads to Finance system as per HRS policies
- Liaise with Business Systems and Sales teams for new client onboarding
- Invoice commissions regularly and enforce credit control procedures
- Address customer queries and disputes in a timely manner
- Process credit card and EFT refunds as needed
- Reconcile cash and invoices in AR Ledger consistently
- Supervise and mentor 2 FTE AR direct reports
- Review AR Ledger balances weekly and propose solutions
- Prepare AR section of Finance Dashboard and support team with AR reports
- Manage petty cash balances
Site Manager
Goomboorian Travel Stop
04.2020 - 08.2022
- Oversee day-to-day operations of the fuel station
- Ensure adherence to safety and customer service standards
- Provide excellent service to patrons
- Address inquiries and resolve complaints promptly
- Monitor fuel and retail product inventory levels
- Coordinate replenishment orders and minimize stock losses
- Ensure compliance with safety and environmental regulations
- Maintain legal requirements for fuel station operations
- Manage cash handling procedures and reconcile sales transactions
- Prepare financial reports for management review
- Liaise with suppliers and service providers to ensure timely delivery
- Assist in budgeting and planning processes
Brand Ambassador
Lode Pty Ltd
03.2020 - 06.2020
- Promote brand awareness among peers and the local community
- Engage with students to generate interest in Lode Pty
- Represent the brand at campus events and promotional activities
- Utilize social media to increase brand visibility and engagement
- Gather feedback from peers about Lode Pty's products/services
- Create engaging content showcasing Lode Pty's offerings
- Build relationships with student organizations and influencers
- Assist in executing marketing campaigns targeting students
- Provide input on student-focused marketing strategies
- Uphold the brand's values and image in all interactions
- Participate in training sessions to enhance ambassador skills
- Collaborate with other student volunteers and the marketing team
- Report on activities, successes, and challenges regularly
ERP Software Admin
Odyssia Group
04.2014 - 01.2019
- Configure and maintain the ERP system according to the specific needs of the footwear manufacturing processes
- Ensure system stability, performance, and security through regular maintenance and updates
- Manage user accounts, permissions, and access levels within the ERP system
- Provide user training and support to ensure effective utilization of the ERP system by employees
- Oversee data entry, validation, and integrity within the ERP system
- Integrate the ERP system with other business applications and systems used in the footwear manufacturing process
- Develop and generate reports, dashboards, and analytics to provide insights into key performance indicators (KPIs)
- Liaise with ERP system vendors for support, troubleshooting, and upgrades
- Develop and deliver training programs and materials for ERP system users
- Continuously monitor and evaluate the effectiveness and efficiency of the ERP system and related processes
Human Resource Admin
Crescent Apparels
04.2014 - 01.2019
- Maintain accurate employee records
- Assist with job postings and interview scheduling
- Coordinate new hire onboarding and handle offboarding procedures
- Assist with benefits enrolment and inquiries
- Verify timesheets and address payroll queries
- Help develop and communicate HR policies
- Address employee inquiries and concerns
- Manage HRIS and other HR software
- Identify process improvement opportunities and participate in HR projects
Education
MBA - Finance and Investment
Western Sydney University
03.2021
Intermediate -
Kendriya Vidyalaya
03.2014
Bachelors in Commerce -
Calicut University
06.2009
Skills
- Zoho CRM
- Hubspot
- Microsoft Office Suite
- Quickbook
- ERP Software
- Data Analysis
- Accounting principles
- Credit Management
- EFPTOS
- Problem-Solving Skills
- Adaptability
- Conflict Resolution
- Communication Skills
- Guest Point- Property Management System
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Tamil
Full Professional
Certification
- Responsible Management Of Licensed Venue (OLGR) 13th October 2024
Contactprofile - Skills
- Zoho CRM
- Hubspot
- Microsoft Office Suite
- Data Analysis
- Quickbook
- ERP Software
- Accounting principles
- Credit Management
- EFPTOS
- Problem-Solving Skills
- Adaptability
- Conflict Resolution
- Communication Skills
Timeline
Motel Manager
Emu Park Beach Resort
12.2024 - Current
Retail Manager
Shell Gladstone
02.2024 - Current
Customer Service Specialist
HRS Austrasia Pty
10.2023 - 02.2024
Accounts Receivable Officer
HRS Austrasia Pty
08.2022 - 10.2023
Site Manager
Goomboorian Travel Stop
04.2020 - 08.2022
Brand Ambassador
Lode Pty Ltd
03.2020 - 06.2020
ERP Software Admin
Odyssia Group
04.2014 - 01.2019
Human Resource Admin
Crescent Apparels
04.2014 - 01.2019
Intermediate -
Kendriya Vidyalaya
Bachelors in Commerce -
Calicut University
MBA - Finance and Investment
Western Sydney University
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