Dhanesh Swaminathan
Rockhampton
Summary
Seasoned professional with over a decade of proven success in customer service and finance management across Financial Services, Retail, and Hospitality sectors. Skilled in clear communication of financial concepts. Recognized for prioritizing customer satisfaction, integrity-driven problem-solving, and delivering holistic solutions in fast-paced environments. Proficient in CRM software, data analysis, and key account management. Eager to contribute to enhancing customer wellbeing and fostering long-term relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Motel Manager
Emu Park Beach Resort
12.2024 - Current
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
Retail Manager
Shell Gladstone
02.2024 - Current
- Oversee daily operations, including opening/closing, inventory, and compliance
- Train and supervise staff to maintain service standards and ensure accuracy
- Develop and execute strategies to drive sales and enhance loyalty
- Monitor and coordinate inventory to minimize losses and ensure availability
- Handle cash, reconcile transactions, and prepare financial reports
- Ensure compliance with regulations and maintain a safe environment
- Manage cleanliness and maintenance of facilities and equipment
- Negotiate contracts and monitor service levels for suppliers
- Engage with the local community to enhance brand visibility
- Identify and implement process improvements for business growth
Customer Service Specialist
HRS Austrasia Pty
10.2023 - 02.2024
- Promptly respond to client inquiries regarding travel accommodation, adhering to agreed-upon SLAs
- Provide comprehensive support via telephone, email, and online platforms, ensuring resolution of group transactions and disputes
- Handle disputes and resolutions with a positive and proactive approach in a fast-paced setting
- Communicate professionally and clearly via telephone or email, internally and externally
- Independently prioritize and organize tasks based on urgency
- Follow up on cases that require further attention beyond initial support
- Serve as liaison between customers and partner hotels, maintaining positive relationships
- Ensure accuracy and confidentiality of customer data in the system
- Identify areas for improvement and contribute to enhancing service quality
- Provide support for various tasks as required by team leaders and managers
Accounts Receivable Officer
HRS Austrasia Pty
08.2022 - 10.2023
- Ensure accurate invoice uploads to Finance system as per HRS policies
- Liaise with Business Systems and Sales teams for new client onboarding
- Invoice commissions regularly and enforce credit control procedures
- Address customer queries and disputes in a timely manner
- Process credit card and EFT refunds as needed
- Reconcile cash and invoices in AR Ledger consistently
- Supervise and mentor 2 FTE AR direct reports
- Review AR Ledger balances weekly and propose solutions
- Prepare AR section of Finance Dashboard and support team with AR reports
- Manage petty cash balances
Site Manager
Goomboorian Travel Stop
04.2020 - 08.2022
- Oversee day-to-day operations of the fuel station
- Ensure adherence to safety and customer service standards
- Provide excellent service to patrons
- Address inquiries and resolve complaints promptly
- Monitor fuel and retail product inventory levels
- Coordinate replenishment orders and minimize stock losses
- Ensure compliance with safety and environmental regulations
- Maintain legal requirements for fuel station operations
- Manage cash handling procedures and reconcile sales transactions
- Prepare financial reports for management review
- Liaise with suppliers and service providers to ensure timely delivery
- Assist in budgeting and planning processes
Brand Ambassador
Lode Pty Ltd
03.2020 - 06.2020
- Promote brand awareness among peers and the local community
- Engage with students to generate interest in Lode Pty
- Represent the brand at campus events and promotional activities
- Utilize social media to increase brand visibility and engagement
- Gather feedback from peers about Lode Pty's products/services
- Create engaging content showcasing Lode Pty's offerings
- Build relationships with student organizations and influencers
- Assist in executing marketing campaigns targeting students
- Provide input on student-focused marketing strategies
- Uphold the brand's values and image in all interactions
- Participate in training sessions to enhance ambassador skills
- Collaborate with other student volunteers and the marketing team
- Report on activities, successes, and challenges regularly
ERP Software Admin
Odyssia Group
04.2014 - 01.2019
- Configure and maintain the ERP system according to the specific needs of the footwear manufacturing processes
- Ensure system stability, performance, and security through regular maintenance and updates
- Manage user accounts, permissions, and access levels within the ERP system
- Provide user training and support to ensure effective utilization of the ERP system by employees
- Oversee data entry, validation, and integrity within the ERP system
- Integrate the ERP system with other business applications and systems used in the footwear manufacturing process
- Develop and generate reports, dashboards, and analytics to provide insights into key performance indicators (KPIs)
- Liaise with ERP system vendors for support, troubleshooting, and upgrades
- Develop and deliver training programs and materials for ERP system users
- Continuously monitor and evaluate the effectiveness and efficiency of the ERP system and related processes
Human Resource Admin
Crescent Apparels
04.2014 - 01.2019
- Maintain accurate employee records
- Assist with job postings and interview scheduling
- Coordinate new hire onboarding and handle offboarding procedures
- Assist with benefits enrolment and inquiries
- Verify timesheets and address payroll queries
- Help develop and communicate HR policies
- Address employee inquiries and concerns
- Manage HRIS and other HR software
- Identify process improvement opportunities and participate in HR projects
Education
MBA - Finance and Investment
Western Sydney University
03.2021
Intermediate -
Kendriya Vidyalaya
03.2014
Bachelors in Commerce -
Calicut University
06.2009
Skills
- Zoho CRM
- Hubspot
- Microsoft Office Suite
- Quickbook
- ERP Software
- Data Analysis
- Accounting principles
- Credit Management
- EFPTOS
- Problem-Solving Skills
- Adaptability
- Conflict Resolution
- Communication Skills
- Guest Point- Property Management System
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Tamil
Full Professional
Certification
- Responsible Management Of Licensed Venue (OLGR) 13th October 2024
Contactprofile - Skills
- Zoho CRM
- Hubspot
- Microsoft Office Suite
- Data Analysis
- Quickbook
- ERP Software
- Accounting principles
- Credit Management
- EFPTOS
- Problem-Solving Skills
- Adaptability
- Conflict Resolution
- Communication Skills
Timeline
Motel Manager
Emu Park Beach Resort
12.2024 - Current
Retail Manager
Shell Gladstone
02.2024 - Current
Customer Service Specialist
HRS Austrasia Pty
10.2023 - 02.2024
Accounts Receivable Officer
HRS Austrasia Pty
08.2022 - 10.2023
Site Manager
Goomboorian Travel Stop
04.2020 - 08.2022
Brand Ambassador
Lode Pty Ltd
03.2020 - 06.2020
ERP Software Admin
Odyssia Group
04.2014 - 01.2019
Human Resource Admin
Crescent Apparels
04.2014 - 01.2019
Intermediate -
Kendriya Vidyalaya
Bachelors in Commerce -
Calicut University
MBA - Finance and Investment
Western Sydney University
Similar Profiles
Said Mohammed SaidSaid Mohammed Said
Food and Beverage Supervisor at MARE BY BUSSOLA, DUBAI MINA SEYAHI BEACH RESORT AND WATER PARKFood and Beverage Supervisor at MARE BY BUSSOLA, DUBAI MINA SEYAHI BEACH RESORT AND WATER PARK
Lilian GantuangcoLilian Gantuangco
SALES EXECUTIVE at DAKAK PARK BEACH AND RESORTSALES EXECUTIVE at DAKAK PARK BEACH AND RESORT
Taher Mohamed Sadek AbdallahTaher Mohamed Sadek Abdallah
Assistant F&B Manager at Sea Beach Aqua Park ResortAssistant F&B Manager at Sea Beach Aqua Park Resort
Miranda BruntonMiranda Brunton
Customer Service Team Member at KFC RestaurantCustomer Service Team Member at KFC Restaurant
LAWSON DENNISSLAWSON DENNISS
NA at Smart Space ElectricalNA at Smart Space Electrical