Summary
Overview
Work History
Education
Skills
Affiliations
Volunteer
References
Timeline
Generic
Dhaneshwor Sunar- (Dhane)

Dhaneshwor Sunar- (Dhane)

Tiwi,Darwin,Australia

Summary

Experienced office administrator adept at organization, communication, and problem-solving. Skilled in records maintenance and schedule management, optimizing office team performance through task delegation. Punctual and driven with a strong proficiency in managing teams and meeting deadlines. Well-versed in software such as Office 365, TALLY ERP, SAP, StrataMax, Servicem8, Taleo Recruitment Software, and more.

Overview

8
8
years of professional experience

Work History

Assistant Strata Manager

PICA Group - North Management
Stuart Park, Darwin, NT
06.2024 - Current
  • Provided warm greetings and product assistance to all visiting customers.
  • Provided phone-based support to clients and performed data entry tasks with accuracy.
  • Facilitated committee meetings and AGMs for Strata Managers.
  • Providing customer support through telephone and electronic communication.
  • Organized maintenance tasks.
  • Managed databases effectively for seamless organizational workflow.
  • Recorded and tracked all transactions conducted on behalf of the body corporate.
  • Managed 300 strata properties in a day-to-day capacity.
  • Facilitated communication between Owners Corporation/Strata Committees and key stakeholders such as tenants, contractors, and owners
  • Obtained quotes from contractors and effectively communicated technical information to owners' corporations during meetings.
  • Provided assistance and preparation for office and onsite meetings.
  • Coordinated necessary repairs, maintenance and capital work projects.
  • Oversaw onsite contractors for the body corporate properties.
  • Collaborated with solicitors, accountants, insurers and other professionals as needed.
  • Investigated complaints from owners regarding common property or services offered by the body corporate's contractors.
  • Provided effective solutions for customer inquiries and concerns.
  • Implemented effective quality assurance practices for delivering positive customer experiences and building strong relationships.

Team Member

Coles Group
Darwin, Northern Territory
03.2020 - Current
  • Create an outstanding shopping experience for our customers.
  • To showcase excellent presentation and display skills.
  • Ensure stock is available and help customers to find what they need.
  • Working in a team, being courteous and respectful.
  • Ensuring good relations with all customers and members of the public with good communication.
  • Ensuring good relations with all customers and members of the public with good communication.
  • Focus on the best customer service in and around stores.
  • Adhered to all standard operating procedures and complied with safety and quality processes.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Rotated through a series of different stations based on team needs.

Customer Service and Warehouse Assistant

Forward Ability Support (formally Para Quad NT) & BrightSky Australia
Darwin, Australia
11.2021 - 03.2024
  • Handling overall operation and administration of the NT Regional Branch.
  • Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
  • Maintained an accurate CRM database by entering and regularly updating client information.
  • Follow-up on accounts payable and receivables with plan managers and clients.
  • Following up on invoices and updating the accounts of individual clients.
  • Reconcile invoices and identify discrepancies.
  • Create and update expense reports.
  • Process reimbursement forms.
  • Prepare bank deposits and process online payments.
  • Enter financial transactions into internal databases.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Maintain digital and physical financial records.
  • Providing quotations and overall product information upon request.
  • Responded promptly and professionally to feedback, comments, and complaints.
  • Collaborated closely with colleagues to meet customer needs.
  • Resolved customer complaints and issued refunds as needed.
  • Sent out service reminder notices to customers by letter, text, or telephone.
  • Answered incoming calls, checking, and returning voicemails to obtain records.
  • Processing orders over the phone and email, and providing warm and welcoming service to customers.
  • Following up and tracking supply chain transactions, i.e., SMART FREIGHT, DIRECT FREIGHT SERVICES. Receive product and enter the system. Put stock away.
  • Accessing PRODA (Provider Digital Access) via government online services (National Disability Service Agencies).
  • Coordinate with the warehouse and inventory management team.

Human Resource Administration Assistant

DoubleTree by Hilton
Darwin, Northern Territory
01.2021 - 05.2021
  • Forming and maintaining employee records.
  • Updating databases internally, such as sick and maternity leave.
  • Preparing and amending, where necessary, HR documents, i.e., employment contracts, and recruitment guides.
  • Reviewing and renewing company policies and legal compliance.
  • Communicating with external partners.
  • Reporting regularly on HR metrics, such as company turnover.
  • Assisting with payroll by providing the department with relevant employee information, i.e., holiday and sick days taken.
  • Helping with various arrangements internally, from travel to processing expenses.
  • Understanding various HR software systems, like HRMS.
  • Computer literate with office software such as Word, Excel, etc. Basic understanding of labor laws.
  • Organizational skills and ability to prioritize. Interpersonal, with good communicative skills.
  • Managed electronic calendars and scheduled meetings, appointments, and conference calls.
  • Developed and continuously improved digital filing and document management protocols.

Assistant Account Manager

Prabhu Capital Limited
Kathmandu, Nepal
04.2016 - 12.2018
  • Preparing internal memos, general administration duties, disbursement of payment, updating banking receipt on a daily basis, correspondence and liaison with clients, bank account reconciliation.
  • Right issue reconciliation, posting, and preparing of revenue and expenditure vouchers, query solving, and reporting.
  • Monitored the status of accounts receivable and payable to facilitate efficient processing.
  • Maintained accurate and complete documentation for all financial department procedures.
  • Evaluated employee expense reports and verified accuracy.
  • Compiled general ledger entries on a short schedule with 100% accuracy.
  • Processed payroll for approximately 29 total employees.
  • Reconciled all company accounts, including credit cards, employee expenses, and commissions.
  • Accurately documented all cash, credit, fixed assets, accrued expenses, and line of credit transactions.

Education

Some College (No Degree) - Bachelor of Business - Accounting

Canterbury Institute of Management (CIM), Darwin Campus
10.2022

MBA - Master of Business Administration

Charles Darwin University, Darwin, NT
07.2021

BBA - Bachelor of Business Administration

University of West England, London, United Kingdom
02.2016

Certified Accounting Technician (CAT) - Accounting

City of London College, London, United Kingdom
09.2012

Skills

  • Experienced in SAP and Exact Software
  • Microsoft Office expertise
  • Training Integrative business simulation & Sim-Venture (online business)
  • Pumori Banking Software
  • MYOB Accounting software Familiarity
  • ServiceM8
  • StrataMax
  • Microsoft Team
  • Strata-Vote
  • Mondaycom
  • Business Administration
  • Verbal and written communication
  • Negotiation
  • Cross-Functional Teamwork
  • Project Management
  • Customer Relationship Management (CRM)
  • Complex Problem-Solving
  • Time Management
  • Team Leadership
  • Staff Management
  • Flexible
  • Inventory Management
  • Freight Operation
  • Technologically Savy

Affiliations

  • Honors credit score in Undergraduate Degree • Active member of Nepal Red-cross circle and Lion's Club of Nepal. • Team Captain of CDU Volleyball Club, Darwin • Chatting with Friends • Watching Movies • Reading newspapers • Reading Accounting & Business Articles • Hiking and Travelling

Volunteer

  • Treasury Head -Nepal Red Cross Society • Lion's Club of Nepal. • Volunteer at Darwin Multi-Cultural Events- Open Sports Tournament. • Volunteer at Non-Nepalese cultural programs.

References

References available upon request.

Timeline

Assistant Strata Manager

PICA Group - North Management
06.2024 - Current

Customer Service and Warehouse Assistant

Forward Ability Support (formally Para Quad NT) & BrightSky Australia
11.2021 - 03.2024

Human Resource Administration Assistant

DoubleTree by Hilton
01.2021 - 05.2021

Team Member

Coles Group
03.2020 - Current

Assistant Account Manager

Prabhu Capital Limited
04.2016 - 12.2018

Some College (No Degree) - Bachelor of Business - Accounting

Canterbury Institute of Management (CIM), Darwin Campus

MBA - Master of Business Administration

Charles Darwin University, Darwin, NT

BBA - Bachelor of Business Administration

University of West England, London, United Kingdom

Certified Accounting Technician (CAT) - Accounting

City of London College, London, United Kingdom

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Dhaneshwor Sunar- (Dhane)