Dhaneva Faith Alviz
Summary
Driven by a results-focused approach and passion for people, I leveraged team leadership and at New Balance to enhance brand presence and foster a positive work environment. My tenure saw increased customer satisfaction and employee retention, showcasing my ability, such as, being skilled in problem-solving and decision-making, driving operational excellence and team success to fulfil organisational growth.
Overview
7
7
years of professional experience
Work History
Casual Retail Assistant
New Balance
03.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Social Media Marketer
Freelance
04.2024 - Current
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Generated leads through the creation of compelling and shareable content for various digital channels.
- Researched current trends and best practices to develop innovative and impactful campaigns.
- Strategised and developed video content for client's social media publications (TikTok)
- Stayed current on industry trends and emerging platforms, leveraging new opportunities to expand brand reach.
Assistant Store Manager
New Balance
12.2023 - 03.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
New Balance
06.2023 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Interacted well with customers to build connections and nurture relationships.
Powerlifting Coach
Omni Fitness
01.2021 - 01.2024
- Boosted athlete confidence through personalized training sessions and continuous feedback.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Designed specific workout systems for individual clients based on performance ability.
- Created visually appealing graphics for use in social media posts to generate leads
- Responded to inquiries and engaged with followers to build community and support customer engagement.
Part Time Retail Assistant
BWS
01.2020 - 04.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored expiration dates on perishable items, reducing waste and ensuring customer safety.
- Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
- Conducted regular price audits to ensure pricing consistency across all products on display.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Increased sales and customer satisfaction through personalized servicing.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
Casual Retail Assistant
Kmart
07.2017 - 01.2020
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Selected, recommended and located merchandise based on customer needs and desires.
- Supported store operations through effective communication with both front-end associates and backroom staff to ensure smooth workflow.
- Answered customer questions and provided detailed product information.
Education
Bachelor of Fashion Marketing & Enterprise -
Torrens University Australia
Sydney, NSW06.2026
Bachelor of Business - Marketing
Torrens University Australia
Sydney, NSW06.2026
High School Diploma -
St Marys Senior High School
St Marys, NSW09.2018
Skills
- Team Leadership
- Paid Advertising
- Social Media Strategy
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Brand representation
- Verbal and written communication
- Time Management
- Decision-Making
Timeline
Social Media Marketer
Freelance
04.2024 - Current
Casual Retail Assistant
New Balance
03.2024 - Current
Assistant Store Manager
New Balance
12.2023 - 03.2024
Store Manager
New Balance
06.2023 - 11.2023
Powerlifting Coach
Omni Fitness
01.2021 - 01.2024
Part Time Retail Assistant
BWS
01.2020 - 04.2023
Casual Retail Assistant
Kmart
07.2017 - 01.2020
Bachelor of Fashion Marketing & Enterprise -
Torrens University Australia
Bachelor of Business - Marketing
Torrens University Australia
High School Diploma -
St Marys Senior High School
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