Coding
Dhanush Ashok Kumar
Customer Service
Truganina
Summary
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2025
2025
years of professional experience
1
1
Certification
6
6
Languages
Work History
Customer Service Expert
ANZ
10.2023 - Current
- Serviced Small Business customers of ANZ countrywide for any loan, term deposit and internet banking enquiries.
- Decreased response time by undertaking 50-60 calls per day and having servicing time under 8 minutes.
- Increased customer loyalty through proactive communication and follow-up after issue resolution, evidenced by customer satisfaction score of 9/10
- Managed high-stress situations with professionalism, maintaining composure while providing exceptional service.
- Escalated and practiced active governance, looking out for potential fraud and scams.
Customer Service Representative
Serco
5 2023 - 10.2023
- Working in over 60 inbound calls daily with clients
- Communicating with vulnerable clients and educating them to understand meeting their taxation obligations, solving problems and delivering solution-based customer service outcomes
- Providing first class customer service when organising payment plans and helping improve people's lives
- Manage complex inbound enquiries and deliver against consistent KPI's
- Log detailed interactions for all tasks and actions in accordance with our client's policies
- Manage secure and sensitive data with professionalism and empathy
- Following processes and solving problems and engaging phone manner with ethical approach
- Maintaining confidentiality, impartiality, demonstrating composure and tolerance when handling difficult call
Liaison Officer
Fraser's Medical
12.2019 - 05.2023
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Established and updated objectives and tools for overall program and 6 departments to enhance operations.
Poker Dealer
Treasury Brisbane
04.2021 - 11.2021
- Promoted customer retention and satisfaction by greeting over 500 patrons daily and encouraging fun gameplay environment.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Established fast, smooth game pace by efficiently handling dice, chips, money, and cards.
Education
Master of Science - Information Studies
Charles Sturt University
04.2001 -
Bachelor of Science - Maths
UQ
QLD 02.2016 - 12.2018
Skills
Diplomatic Handling
Project Management
Complaint resolution
Cash Handling
Point of sale operation
Software
Analysis
Certification
Azure Data Architect - Associate Level
Interests
Sports
Music Production
Timeline
Customer Service Expert
ANZ
10.2023 - Current
Azure Data Architect - Associate Level
02-2023
Poker Dealer
Treasury Brisbane
04.2021 - 11.2021
Liaison Officer
Fraser's Medical
12.2019 - 05.2023
Bachelor of Science - Maths
UQ
02.2016 - 12.2018
Master of Science - Information Studies
Charles Sturt University
04.2001 -
Customer Service Representative
Serco
5 2023 - 10.2023
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