Summary
Overview
Work History
Education
Skills
Timeline
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Dhanush Manne

Plympton,SA

Summary

Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

3
3
years of post-secondary education
3
3
years of professional experience

Work History

Customer Service Agent

Oaks Liberty Towers
Adelaide , SA
2019.03 - Current
  • Provided primary customer support to internal and external customers.
  • Educated customers on company systems, form completion and access to services.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Restaurant Waiter

The Rupee Room
Adelaide , SA
2018.06 - 2018.12
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Noted special patron requests and followed up with kitchen to confirm delivery.

Education

Master of Science - Aerospace Engineering

The University of Adelaide
Adelaide
2018.02 - 2020.12

Skills

    Complaint resolution

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Timeline

Customer Service Agent

Oaks Liberty Towers
2019.03 - Current

Restaurant Waiter

The Rupee Room
2018.06 - 2018.12

Master of Science - Aerospace Engineering

The University of Adelaide
2018.02 - 2020.12
Dhanush Manne