Dhanush Manne
Plympton,SA
Summary
Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Agent
Oaks Liberty Towers
Adelaide , SA
2019.03 - Current
- Provided primary customer support to internal and external customers.
- Educated customers on company systems, form completion and access to services.
- Adapted to new applications and maintained knowledge of current technologies.
- Facilitated communications through management of inbound and outbound customer calls.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Restaurant Waiter
The Rupee Room
Adelaide , SA
2018.06 - 2018.12
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Education
Master of Science - Aerospace Engineering
The University of Adelaide
Adelaide 2018.02 - 2020.12
Skills
Complaint resolution
Timeline
Customer Service Agent
Oaks Liberty Towers
2019.03 - Current
Restaurant Waiter
The Rupee Room
2018.06 - 2018.12
Master of Science - Aerospace Engineering
The University of Adelaide
2018.02 - 2020.12