Dhanvi Dave

● Traced Direct Entry and NPP payments, resolving discrepancies to ensure accurate and timely processing.
● Provided operational support for business systems, including file processing, reconciliations, and customer enquiries.

● Collaborated with internal teams and external financial institutions to swiftly resolve payment errors, improving issue resolution time and customer outcomes.
● Ensured compliance with AusPayNet, AP+/Osko regulations and internal fraud and risk policies.

• Extensively trained to discern money transfers that could violate NAB's anti-money laundering policies, successfully identifying and flagging 60+ transfers to ensure compliance with AUSTRAC.
• Oversaw cash reconciliations and end-of-day reporting at NAB to maintain an accurate and balanced financial record.
• Lending accreditation held and possession of the requisite licensing to proficiently navigate the intricacies of consumer loans.
• Streamlined communication processes to ensure client satisfaction by reaching out to customers regarding their loans and advising reviews when necessary exceeding KPI by 50%.

• Provided exceptional customer service, resulting in repeat business by identifying needs, facilitating products and focusing on solutions and rapport.
• Managed a diverse portfolio of clients across multiple businesses, ensuring an understanding of each sector's challenges and opportunities across wineries resulting in $5000 in revenue p/w.
• Expanded business through effective network development, identifying new, and prospective clients ultimately resulting in 10% higher yields.

• Conducted campaign and content creation with universities to promote visa sponsorships
• Tracked the progress of campaigns through analytics to synchronise the brand strategy
• Oversaw management of engaging and compelling content across various channels resulting in increased visibility and engagement
• Managed end-to-end marketing campaigns, and post-campaign analysis