Dhanya Marikkumar
Carlingford,NSW
Summary
A motivated and skilled technology enthusiast graduate seeking an opening opportunity in IT Project Management, Data/Business Analysis/Management or Technical Analysis. Two years of experience in IT favours my ability to collaborate and work in a team environment and quickly learn from experienced professionals. Eager to contribute to the growth and innovation of the company while expanding my skills and knowledge.
Overview
5
5
years of professional experience
Work History
Third Key Manager
Fossil
04.2024 - Current
- Collaborate with managers to keep both the store and stockroom running smoothly, and in the absence of managers, step up to guide the team
- Enthusiastic product expert leading and developing a team to drive business results
- Embrace teamwork and focus on creating a positive environment for co-workers.
Sales Assistant
Fossil
04.2023 - 03.2024
- Built and maintained customer relationships by proactively finding solutions to customer inquiries and gaining knowledge of customer interactions and needs
- Presented, promoted and sold products/services using solid arguments to existing and prospective customers
- Assisted customers with setting up smartwatch software and fixing any technical issues related to the software.
ICT Technical Analyst Intern
Centropy Services & Solutions
07.2023 - 11.2023
- Assisted Senior Consultant in Cyber Security standard certifications such as ISO27001/PCI-DSS process for clients
- Drafted disaster recovery procedures for the IT environment of clients
- Participated in and organized weekly meetings with clients.
Sales Assistant
Aquila
06.2022 - 11.2023
- Performed cost-benefit and needs analysis of existing/potential customers to meet their needs
- Upsold products to customers and exceeded assigned sales targets.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
System Administrator
Rohlig Blue Services
09.2019 - 07.2021
- Installed, configured, and maintained computer hardware, operating systems, and applications and conducted troubleshooting and maintenance of computer systems in an enterprise environment
- Successfully enabled access control systems for two business locations, ensuring secure access to the company's IT infrastructure and reducing downtime by 40%
- Automated system administration and maintenance tasks, reducing manual effort by 70% and successfully completed installation and configuration of server hardware and operating systems
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Education
Master of Information Systems Management -
Macquarie University
Sydney, NSW11.2023
Bachelor Of Engineering (Electronics & Communication) -
Madras Institute of Technology
India06.2019
Skills
- MS Project
- Office 365
- SQL
- Python
- C
- Windows
- MAC OS
Projects
Smart Stock System for Aquila, 2023, Proposed an enhancement project plan for the current stock system for the company Aquila by improving the business process with automation. Knowledge System Garnering for an SME, 2023, Proposed a project plan for a knowledge system garnering expertise as a Project Manager for an SME with the help of the MS Project tool through Work Breakdown Structures and Gantt charts.
Attributes
· Demonstrated ability to quickly learn and adapt to new technologies, systems, and processes.
· Articulate communication skills developed from conversing with clients of Rohlig Blue Services and customers of Aquila and Fossil regularly.
Volunteer Experience
Ravenswood School for Girls, Teacher’s Assistant, Tech Winter Camps, 2022
https://www.linkedin.com/in/dhanyamarikkumar/
References
References are available upon request.
Timeline
Third Key Manager
Fossil
04.2024 - Current
ICT Technical Analyst Intern
Centropy Services & Solutions
07.2023 - 11.2023
Sales Assistant
Fossil
04.2023 - 03.2024
Sales Assistant
Aquila
06.2022 - 11.2023
System Administrator
Rohlig Blue Services
09.2019 - 07.2021
Master of Information Systems Management -
Macquarie University
Bachelor Of Engineering (Electronics & Communication) -
Madras Institute of Technology
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