Dhaqaba Bukur
Melbourne,VIC
Summary
Accomplished Disability Development & Support Officer with a proven track record at Life Without Barriers and department of human services , enhancing client outcomes through exceptional interpersonal skills and comprehensive support services. Expert in client service and quality assurance, successfully managed high-volume caseloads with a focus on positive stakeholder management. Conducts target setting, profiling and performance monitoring to meet priorities of business and customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Disabilty Devt & Support Officer
Life Without Barriers
08.2018 - Current
- Provide direct support to people with disabilities, to participate in a range of life areas (including social, recreational and daily living activities) based on the goals of individual support plans.
- Advocate for people with a disability to improve client outcomes and achieve desired goals
- Provide information, advice and referral, where required, to crisis intervention services for people with a disability, their families, carers and/or service providers.
- Manage a caseload that comprises people with a disability, their families and carers (under professional supervision).
- Develop, implement, monitor and review client support plans (under professional supervision).
- Coordinate and negotiate with family members, health services, activity providers, and other community services to help meet daily client needs and/or to plan support for future client requirements.
- Under general direction, undertake more complex direct care functions or contribute to the design and implementation of a range of plans where appropriate.
Support Coordinator
Inclusion Melbourne
03.2017 - 07.2018
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- supported Families in advocating for their children's needs
Education
Bachelor of Science - Health Sciences
Deakin University
Melbourne, VIC09.2018
Skills
- Strong Interpersonal and communication skills
- Client Service
- Teamwork and Collaboration
- Conflict Management
- Support Services
- Document Management
- Records Management
- Customer Service
- Problem-Solving
- Customer service understanding
- Quality Assurance
- Positive Stakeholder management skill
Certification
- Current Employee Working with Children Check (WWCC)
- First Aid and CPR Certificate
- Full driver’s licence
- NDIS worker screening check
- Bachelors in health sciences majoring in psychology and inclusion.
- positive behaviour support practises
Timeline
Disabilty Devt & Support Officer
Life Without Barriers
08.2018 - Current
Support Coordinator
Inclusion Melbourne
03.2017 - 07.2018
Bachelor of Science - Health Sciences
Deakin University
- Current Employee Working with Children Check (WWCC)
- First Aid and CPR Certificate
- Full driver’s licence
- NDIS worker screening check
- Bachelors in health sciences majoring in psychology and inclusion.
- positive behaviour support practises
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