Dhara Patel
WENTWORTHVILLE,New South Wales
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Auditor
Holiday Inn Potts Point-Sydney
Sydney, NSW
01.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Participated in continuous learning opportunities provided by the hotel to enhance professional development and stay current on industry trends.
Customer Service Agent
Jet Star (Star Aviation)
Mascot, NSW
05.2023 - 01.2024
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Processed payments from customers using point of sale systems.
- Handled escalated customer complaints and disputes in a professional manner.
- Managed daily operations of the Customer Service Department. Passengers check in, manual and DCS. Receive ticket, passport, check documents for validity and accept or rejec documents.
- Accept & weigh bags, accept or reject, if reject discuss with passenger (re cost of excess baggage etc.). Filing reports into flight files.
- Doing Duties for Service Desk, Seat Managements for the flight, Closing the flight, taking briefings, solving queries for the check in staff
Customer Service Host
Bird Gsec Airport Services
Ahmedabad, India
11.2021 - 09.2022
- Passenger check in, manual and DCS.
- Receive ticket, passport, check documents for validity and accept or reject documents. Accept & weigh bags, accept or reject, if reject discuss with passenger (re cost of excess baggage etc.).
- Filing reports into flight files.
- Streamlined customer service processes for increased efficiency and improved response times.
- Led regular team meetings focused on performance monitoring, goal-setting, and continuous improvement initiatives.
- Maintained a high level of product knowledge to confidently answer inquiries and make informed recommendations.
- Boosted customer loyalty with personalized assistance and proactive problemsolving.
- Contributed to team objectives in fast-paced environment.
Front Office Executive
Sodexo Facility Management Services
Ahmedabad India
06.2019 - 11.2021
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
- Managed filing system, entered data and completed other clerical tasks.
Front Office Executive & Reservation Executive
Ramada Statue Of Unity
Kevadia India
03.2018 - 06.2019
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Generated revenue by upselling room upgrades, amenities, and services when applicable to guests'' needs.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
- Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Education
Bachelor's Of Business Management - Business Management
Kalinga University
Raipur India06.2021
Schooling - Science
Thamma Education Institute
India05.2017
Skills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Night Audit Reports
- Teamwork and Collaboration
- Decision-Making
- Reservations
- Guest Services
- Guest Relations
- Time Management
- Administrative Skills
- Phone and Email Etiquette
- Problem-solving skills
- Opera PMS system knowledge
- Airport operations Handling
Certification
- Current RSA
- First Aid certificate
- Best employee of the month
Timeline
Night Auditor
Holiday Inn Potts Point-Sydney
01.2024 - Current
Customer Service Agent
Jet Star (Star Aviation)
05.2023 - 01.2024
Customer Service Host
Bird Gsec Airport Services
11.2021 - 09.2022
Front Office Executive
Sodexo Facility Management Services
06.2019 - 11.2021
Front Office Executive & Reservation Executive
Ramada Statue Of Unity
03.2018 - 06.2019
Bachelor's Of Business Management - Business Management
Kalinga University
Schooling - Science
Thamma Education Institute