Dhara Patel
WENTWORTHVILLE,New South Wales
Summary
Dynamic and results-oriented professional with extensive experience in front desk operations and guest services, notably at View Sydney. Excelled in multitasking and problem-solving, significantly enhancing guest satisfaction and operational efficiency. Skilled in HMS and Opera PMS systems, demonstrating a strong work ethic and teamwork. Proven track record of contributing to revenue growth and improving service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Reservation Agent
View Sydney
North Sydney, Nsw
10.2024 - Current
- Managed and processed reservations efficiently, ensuring accurate guest information.
- Assisted guests with inquiries regarding room availability, pricing, and special packages.
- Performed all duties of the Reservation Manager during their absence.
- Answered all calls promptly and ensured accurate documentation for payment details.
- Managed group billing issues, resolved account disputes, and liaised with the Front Office Manager and accounts on account enquiries.
- Responded to all email enquiries in a timely manner.
- Conducted daily arrival checks to ensure the arrivals list displayed correct rates and market codes.
- Handled booking modifications and cancellations promptly and professionally.
- Contributed to revenue growth through upselling room categories and additional services.
Guest Service Agent
View Sydney
North Sydney , NSW
07.2024 - Current
- Registered guests into the computer system accurately and efficiently.
- Updated daily records such as occupancy reports, registration cards.
- Monitored the performance of housekeeping staff ensuring high level of service quality is maintained.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Responded to telephone calls from guests promptly and courteously.
- Responded to guests, including email, telephone, and in-person inquiries.
Night Auditor
Holiday Inn Potts Point-Sydney
Sydney, NSW
01.2024 - 06.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Customer Service Agent
Jet Star (Star Aviation)
Mascot, NSW
05.2023 - 01.2024
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Resolved customer issues in an efficient and timely manner.
- Handled escalated customer complaints and disputes in a professional manner.
- Managed daily operations of the Customer Service Department. Passengers check in, manual and DCS. Receive ticket, passport, check documents for validity, and accept or reject documents.
- Accept and weigh bags, accept or reject them, and if you reject, discuss with the passenger (regarding the cost of excess baggage, etc.).ving queries for the check in staff
Customer Service Officer
Singapore Airways
Ahmedabad, India
11.2021 - 09.2022
- Passenger check in, manual and DCS.
- Receive ticket, passport, check documents for validity and accept or reject documents. Accept & weigh bags, accept or reject, if reject discuss with passenger (re cost of excess baggage etc.).
- Streamlined customer service processes for increased efficiency and improved response times.
- Boosted customer loyalty with personalized assistance and proactive problem solving.
- Contributed to team objectives in fast-paced environment.
Front Office Executive
Adani Corporate Office
Ahmedabad India
06.2019 - 11.2021
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Managed filing system, entered data and completed other clerical tasks.
Front Office Executive & Reservation Executive
Ramada Statue Of Unity
Kevadia India
03.2018 - 06.2019
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Generated revenue by upselling room upgrades, amenities, and services when applicable to guests'' needs.
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Handled billing information over phone.
Education
Bachelor's Of Business Management - Business Management
Kalinga University
Raipur India06.2021
Schooling - Science
Thamma Education Institute
India05.2017
Skills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Night Audit Reports
- Teamwork and Collaboration
- Decision-Making
- Reservations
- Guest Services
- Guest Relations
- Time Management
- Administrative Skills
- Phone and Email Etiquette
- Problem-solving skills
- HMS System
- Opera PMS system knowledge
- Airport operations Handling
Certification
- Current RSA
- First Aid certificate
- Best employee of the month
Education and Training
India,Raipur India
Contact
WENTWORTHVILLE, New South Wales 2145
Timeline
Reservation Agent
View Sydney
10.2024 - Current
Guest Service Agent
View Sydney
07.2024 - Current
Night Auditor
Holiday Inn Potts Point-Sydney
01.2024 - 06.2024
Customer Service Agent
Jet Star (Star Aviation)
05.2023 - 01.2024
Customer Service Officer
Singapore Airways
11.2021 - 09.2022
Front Office Executive
Adani Corporate Office
06.2019 - 11.2021
Front Office Executive & Reservation Executive
Ramada Statue Of Unity
03.2018 - 06.2019
- Current RSA
- First Aid certificate
- Best employee of the month
Bachelor's Of Business Management - Business Management
Kalinga University
Schooling - Science
Thamma Education Institute
Similar Profiles
Hacihuseyin CelikHacihuseyin Celik
Chef Assistant at View Sydney HotelChef Assistant at View Sydney Hotel
Binaya Pun MagarBinaya Pun Magar
Clinical Placement Student Nurse at Sydney/Sydney Eye HospitalClinical Placement Student Nurse at Sydney/Sydney Eye Hospital
Jennifer SebringJennifer Sebring
Receptionist/Assistant Office Manager/Treatment Coordinator at Mountain View/Sky View DentalReceptionist/Assistant Office Manager/Treatment Coordinator at Mountain View/Sky View Dental