Dharani Kumar
Sydney,NSW
Summary
- Skilled in proactive issue identification, systems integration, and maintaining client-specific technical documentation. Adept at generating reports, conducting root cause analyses (RCA), and consistently meeting operational metrics and customer satisfaction goals.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Streamlined IT processes by implementing automation tools and reducing manual effort.
- Boosted efficiency through the creation of detailed documentation, streamlining onboarding for new team members.
- Experienced and dedicated Client Technology Support Specialist with a robust background in managing incidents, troubleshooting complex issues, and ensuring seamless operations in diverse environments.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
Overview
8
8
years of professional experience
Work History
IT Support Engineer
Tata Consultancy Services
Chennai / Sydney
01.2020 - Current
- Support and implement enhancement of the application.
- Developing Automation and process improvements and creating value adds to reduce manual work.
- Facilitate root cause analysis of system issues
- Compile timely, comprehensive and accurate documentation and reports as requested for the WMS enhancement.
- Involved in Effort estimation, Sprint planning, Sprint Execution and Sprint Retrospective for Agile implementation, migration of enhancements and resolving project issues
- Working on the migration enhancement changes and support procedures for systems and applications development.
- Working efficiently on Issue resolution, problem fixes and defect fixing.
- Provide effective support to users by investigate, analyse and resolve system problems and performance issues
Change Management Lead
Tata Consultancy Services
Chennai
11.2016 - 06.2019
- Experienced in the Change Management Worked in Z/TPF and Z/VM and monitoring the TPF systems.
- Handled the Major activity like IPL, COB activities, tech refresh and changes.
- Initiation and completion of process improvements in incident ticket reduction for the known and non action taken alerts
Education
Bachelor Of Computer Science -
Vivekanandha Education Institutions
Tiruchengode04.2016
Skills
- Software issue diagnosis
- Data processing
- Application support
- Customer support needs assessment
- PL/SQL,Java, Unix /Linux, JCL,Cobol
- Troubleshooting
Timeline
IT Support Engineer
Tata Consultancy Services
01.2020 - Current
Change Management Lead
Tata Consultancy Services
11.2016 - 06.2019
Bachelor Of Computer Science -
Vivekanandha Education Institutions