Dharanidharan Balasubramaniam
Sydney,NSW
Summary
Microsoft MVP and technology leader with 12+ years of hands-on experience delivering end-to-end Microsoft Dynamics CRM solutions. Deep expertise in Sales, Marketing, and Service modules with a strong track record of translating complex business needs into scalable, high-performing CRM architectures. Adept at configuring security roles, business units, field security profiles, plugins, and integrating with external systems.
Proven ability to lead vendor teams, guide design decisions, and produce clear functional documentation that enhances stakeholder alignment. Recognized for architectural leadership that accelerates project delivery and improves operational efficiency. A results-oriented professional ready to take on leadership roles, blending technical depth with project management acumen. Known for fostering collaboration, embracing change, and aligning technology with business strategy.
Overview
13
13
years of professional experience
Work History
Principal Consultant
Empired/Capgemini Australia Pty Ltd
06.2022 - 02.2025
- Evaluated business processes, identifying inefficiencies and recommending targeted improvements.
- Built strong relationships with clients, fostering long-term partnerships and repeat business.
- Increased client satisfaction by providing tailored consulting solutions for their specific business needs.
- Mentored junior consultants, providing guidance and support for professional development.
- Collaborated with clients from concept through final delivery of product or service.
Computer Scientist
Adobe
03.2021 - 05.2022
- Collaborated with cross-functional teams to design and implement complex systems, resulting in seamless integration of components.
- Conducted comprehensive code reviews to identify potential issues early on in development cycles, preventing costly delays later on.
- Presented innovative ideas at industry conferences, demonstrating thought leadership in the field of computer science.
- Managed multiple projects simultaneously while adhering to strict deadlines, ensuring timely delivery of high-quality products.
Senior Technical Lead
Xchanging Malaysia Sdn Bhd
04.2019 - 02.2021
- Delivered exceptional customer experiences by collaborating closely with clients during all stages of product development life cycle, from ideation to deployment.
- Enhanced software reliability by conducting comprehensive code reviews, identifying areas for improvement, and providing constructive feedback to team members.
- Developed technical solutions to diverse operational problems.
- Spearheaded migration of legacy systems to cloud-based platforms for increased scalability, cost-efficiency, and security measures.
Member of Technical Staff II
Adobe
06.2018 - 04.2019
- Collaborated with cross-functional teams for successful product launches, ensuring seamless integration of new features.
- Conducted thorough code reviews to maintain coding standards and best practices across projects, ensuring consistency and high-quality output.
- Developed innovative solutions to complex technical problems, improving overall efficiency and productivity of the team.
Senior Engineer
Robert Bosch Engineering and Business Solutions (RBEI)
09.2015 - 06.2018
- Delivered high-quality products by collaborating closely with Microsoft team to understand customer needs and translate them into viable solutions.
Engineering Manager - Power Platform
Westpac Bank
04.2025 - Current
- Led the design and delivery of Power Platform solutions (Canvas Apps, Model-driven Apps, Power Automate) ensuring alignment with Westpac’s security and compliance standards.
- Architected and implemented ALM strategy using Bitbucket and Jenkins for CI/CD across Dev, SIT, UAT, and Prod environments with automated deployment pipelines.
- Developed a custom plugin-based audit framework to extend Dataverse audit retention beyond 90 days, with historical data accessible through Canvas Apps.
- Executed large-scale data migration using SSIS and KingswaySoft, consolidating 29 legacy entities into a unified Case entity with dynamic JSON transformations and GUID remapping.
- Configured Azure AD-based Role-Based Access Control (RBAC) through OneAccess groups, streamlining user onboarding and access management.
- Collaborated with cross-functional teams, including risk, compliance, and engineering, to deliver high-quality, auditable solutions with thorough documentation and production support.
Software Developer
Vagus Technologies Pvt Ltd
08.2014 - 08.2015
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
- Enhanced user experience through designing and implementing user-friendly interfaces.
Software Development Engineer
SriSeshaa Technologies Pvt Ltd
01.2013 - 08.2014
- Developed reusable code libraries to expedite future development efforts, reducing time-to-market for new features.
- Enhanced user experience through the development of intuitive UI designs and streamlined navigation features.
- Improved system stability through rigorous debugging processes that identified root causes of issues quickly and efficiently addressed them before deployment deadlines were met.
Education
Bachelor of Science - CSE
B.S. Abdur Rahman Crescent Engineering College
India01.2012
HSC -
SRV Higher Secondary Schools
Rasipuram03.2008
SSLC -
Carmel Matriculation Higher Secondary School
India03.2006
Accomplishments
- Delivered 15+ enterprise-grade CRM projects across Australia, India, and Malaysia—transforming customer engagement for clients in education, utilities, government, and finance.
- Led the architecture and implementation of a unified case management platform for VETASSESS, improving operational efficiency by 40% through streamlined workflows in Dynamics 365 and Power Platform.
- Migrated CRM from Salesforce to Dynamics 365 CE at Adobe, including data migration, integration, and CI/CD setup, reducing licensing costs and improving internal supportability.
- Designed and automated CI/CD pipelines using Azure DevOps for over 10 clients, significantly reducing deployment time and errors in production releases.
- Built reusable CRM utilities and integration templates with KingswaySoft, SSIS, and Power Automate—boosting delivery speed and standardizing implementation across projects.
- Spearheaded offshore delivery for large UK utility projects, managing hybrid teams and aligning business needs with field service solutions on Dynamics 365.
- Recognized as a Microsoft MVP in Business Applications for community contributions, technical excellence, and mentoring junior consultants.
Skills
- CRM Platforms: Dynamics 365 CE (Sales, Service, Field Service(RSO), Project Operations), Contact Center
- Power Platform: Power Apps (Model-driven & Canvas), Power Automate, Power Pages, Power BI & Power Virtual Agents(Copilot Studio)
- Development: C#, JavaScript, HTML, CSS, jQuery, Web API, Plugins, Custom Workflows & Actions
- Integrations: Azure Functions, Web hooks, Logic Apps, SSIS (KingswaySoft), RESTful APIs
- DevOps & ALM: Azure DevOps, Git, CI/CD Pipelines, Solution Packaging & Deployment
- Reporting & Data: SQL Server, Power BI, SSRS, FetchXML, Dataflows
- Architecture & Design: Solution Architecture, Fit-Gap Analysis, Technical & Functional Documentation
- Security & Configuration: Security Roles, Business Units, Teams, Field Security Profiles
- Agile Delivery: User Stories, Backlog Management, Sprint Planning, Stakeholder Workshops
Accreditation
- Microsoft Most Valuable Professional (MVP) – Business Applications
- Microsoft Certified Professional (MSCPS)
- Microsoft Certified Trainer (MCT)
- Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
- Microsoft Certified: Power Platform Fundamentals
- Microsoft Certified: Power Apps + Dynamics 365 Developer Associate
Personal Information
- Visa Status: Permanent Resident
- Date of Birth: 10-10-1991
- Nationality: Indian
- Marital Status: Married
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