Dharini Kumaresan
Melbourne
Summary
Enthusiastic tech creator with a background in IT Operations and ICT Engineering. Diverse skill set includes teaching and customer service support. Over 2 years of hands-on experience in server-side and front-end technologies. Dedicated to ensuring functional, user-friendly, secure, and reliable digital products. Demonstrated commitment to continuous learning through completion of a Level 7 Diploma in Applied Network and Cloud Technology, as well as certifications in Microsoft, including Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals.
Overview
8
8
years of professional experience
Work History
Systems Engineer
Mecwacare
01.2024 - Current
- Managed and supported O365 platforms efficiently.
- Managed and resolved system-related issues to maintain operational efficiency.
- Optimized systems to enhance infrastructure performance.
- Managed Jira ticketing system for seamless task tracking and project updates.
- Managed SharePoint platforms to optimize document flow.
- Achieved efficient troubleshooting through proficiency in SCCM, Team Viewer, VNC Viewer, and HP Manager.
- Network/Hardware/Software troubleshooting
- Keep shared files organised and accessible, supporting trials and project workflows.
- Assist project teams with scheduling meetings, preparing documentation, tracking progress, and coordinating resources to ensure seamless project execution.
- Developed PowerBI dashboards, enhancing data visualization.
- Managed end-to-end migration processes for Microsoft 365 emails.
- Ensured seamless onboarding experience for newcomers.
- providing support for UAT, including planning and execution
- Serving as a bridge between technical and non-technical stakeholders and teams.
- Lead workshops with seniors and technical teams.
IT Operations Engineer
Crayon
01.2023 - 09.2023
- Active Directory & Exchange server administration
- Network Maintenance
- Jira Ticketing system triage& support
- Managing Microsoft services: Intune, Advanced threat protection, MFA
- Teams’ management$& SharePoint Management
- Windows and Mac operating system Management
- MS Azure& O365 Management $support
- Local and APAC technical support
- Induction and Laptop setup
- Onboarding $offboarding
- On-Prem Server Management
- Exchange mail Management
- CRM management
- Confluence, Slack Keeper, Opgeniue
- PowerShell scripts
- PowerApps management
- Managing Hardware maintenance
- RDP tools: Ninja RMM
- Network/Hardware/Software troubleshooting
IT ADMIN
PRESTIGE IT
11.2022 - 11.2022
- ESET Anti-virus Deployment and Maintenance
- Atera RMM software
- Rager MSP ticketing system
- VoIP phone setup and cloud portal configuration
- Microsoft authentication setup
- Printer and scanner setup and support
- Teams and SharePoint and Office 365 administration
- SharePoint developing, creating sites adding members
- Power Automates and Apps Configurations
- Teaching clients about teams and one-drive applications
- Outlook backups
ICT SUPPORT ENGINEER (INTERN)
Rocket IT
05.2022 - 05.2022
- LEVEL 1 & 2 Helpdesk Support
- Troubleshooting and fixing email issues
- Granting access to shared mailboxes and SharePoint
- New laptop and iPad installation and upgrades
- Giving customer support both onsite and via phone
- Worked in a team environment
- Office 365 Administration (Adding, removing users, giving permissions based on users, giving license permissions)
- Troubleshooting and resolving network issues such as printers, scanners, and Wi-Fi issues both on-site and remotely
Relieving Teacher
Talk Requirement
05.2020 - 05.2020
- Manage and analyse kids' play
- Communicate with parents and understand kid’s needs
- Collecting data to develop kid's mental and physical health
- Managing the School meetings and maintaining quality communication with parents
Teacher
KambaN Tamil padasalai
01.2018 - 12.2019
- Plan, prepare, and present lessons
- Keep up to date with curriculum changes and assessment methods
- Help to develop children's social skills and behaviours
- Assess and record the learning and development of each child
Volunteer Sales Assistant
Red cross
01.2017 - 12.2018
- Maintain billing and sales
- Processing payments
- Providing customers with information on pricing and product availability
- Ensuring stock levels are well maintained
Education
Microsoft 365 Fundamentals -
12.2022
Azure Fundamentals -
12.2022
Diploma in Applied Network & Cloud Technology Level 7 -
12.2022
Level 2 Certificate in Retail – NZQA -
12.2018
Bachelor of Education (BED) -
VJP College of Education
India12.2010
Bachelor of Arts - English
SRC College
India12.2009
Skills
- Active Directory
- Exchange server administration
- Tableau
- Power BI
- Network monitoring tools
- Active Directory and Group policies deployment, config and management
- Basic Network security
- Microsoft 365
- SharePoint administration
- Develop, maintain and ensure adequate internal IT documentation
- Windows 10, 2010,2019
- Working knowledge of Intune, Autopilot,
- SOE/ MDM Management
- Understanding and experience in ITIL Processes and terminology
- Basic knowledge in powebi
- Sharepoint & PowerShell
- Vendor relationships experience
- ADDS
- DHCP
- DNS
- HTTP
- TCP/IP
- Server Monitoring
- Management tools
- ITIL
- Agile
- PowerShell
- Python
- Printer setup
- Scanner setup
- Troubleshooting
- Power Apps
- CRM management
- Project documentation
- As-Built Documentation
- Reports
- Teams setup
- Maintenance
- Anti-virus deployment
- VOIP phone deployment
- Cloud portal management
- Problem-solving
- Time management
- Detail-oriented
- Team coordination
- Documentation management
- Decision-making
- Critical thinking
- Flexible and adaptable
- Attention to detail
- Project scheduling
- Customer service
- Workload management
- Team leadership
- Customer management
- Quality assurance
- Data collection
- Relationship building
- Training and development
- Multiple priorities management
- Event planning and execution
- Multi-operations management
- Deadline adherence
- Resource coordination
- Performance monitoring
- Spreadsheet tracking
- Cost control
- Resource management
- Good judgment
- Technical support
- Technical analysis
- Systems optimization
Timeline
Systems Engineer
Mecwacare
01.2024 - Current
IT Operations Engineer
Crayon
01.2023 - 09.2023
IT ADMIN
PRESTIGE IT
11.2022 - 11.2022
ICT SUPPORT ENGINEER (INTERN)
Rocket IT
05.2022 - 05.2022
Relieving Teacher
Talk Requirement
05.2020 - 05.2020
Teacher
KambaN Tamil padasalai
01.2018 - 12.2019
Volunteer Sales Assistant
Red cross
01.2017 - 12.2018
Microsoft 365 Fundamentals -
Azure Fundamentals -
Diploma in Applied Network & Cloud Technology Level 7 -
Level 2 Certificate in Retail – NZQA -
Bachelor of Education (BED) -
VJP College of Education
Bachelor of Arts - English
SRC College
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