Dharm Mansingh

Visionary AI Product Leader with 17+ years of experience in designing and deploying enterprise-grade AI solutions for finance automation, document intelligence, and process optimization. Currently driving AI innovation at Zeon AI Labs as Product Director, leading cross-functional teams to build cutting-edge tools like Underwriting AI, AP/AR Automation, and AI Document Manager. Expert in scaling AI products from ideation to production, with a strong focus on generative AI, NLP, and predictive analytics. Certified in AI/ML frameworks and Agile methodologies.

• Insurance Client, Achieved 98% SLA adherence for AI Underwriting workflows, reducing policy issuance time from 7 days to 24 hours.
• Retail Banking, Improved CX with GPT-4-powered chatbots, resolving 80% of AR disputes without human intervention.
• Legal Firm, Reduced document search time by 70% via multimodal RAG, earning 'Most Innovative Partner 2024' award.

• Zeon AI Labs, Product Director, 03/01/23, Present, AI Underwriting Solution, Applied LoRA fine-tuning on Mistral-7B to automate risk scoring, reducing manual effort by 60%. Integrated bias detection (IBM AIF360) to ensure fair approvals., Improved customer satisfaction scores by 20% and reduced policy issuance time from 7 days to 24 hours for insurance clients., AP/AR Automation Suite, Built RAG workflows with LangChain and ChromaDB to resolve invoice discrepancies. Deployed speech synthesis (ElevenLabs) for call center automation., Achieved 90% straight-through processing (STP) for Fortune 500 clients, cutting call handling time by 35%., AI Document Manager, Leveraged diffusion models (Stability AI) to auto-generate compliance reports., Reduced audit prep time by 50% for legal teams, earning 'Most Innovative Partner 2024' award.
• Accenture, Generative AI for Financial Compliance, 01/01/20, 12/31/23, Trained custom GPT-4 agents with prompt chaining to automate regulatory reporting., Reduced reporting errors by 45% for banking clients, ensuring compliance with zero manual intervention.
• PwC, AI-Driven Process Optimization, 01/01/17, 12/31/20, Built process intelligence platforms using ML-driven task mining and RPA-AI hybrid solutions., Identified $200M+ inefficiencies in procurement workflows and achieved 35% FTE reduction for AP teams.

• AWS Certification for DB
• AWS Machine learning
• SAP Analytics