Dharma-Jane Brearley
Wellington Point,Qld
Summary
Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Senior Trainer for Sales and Marketing
Community Collective- Gem Group Solutions
06.2023 - Current
- Running team meetings
- Team tracking and analysing data
- Making high volume of cold call sales,
- Building teams
- Meet strict KPI's and sales targets
- Face to face canvassing
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
Waitress All Rounder/barista
Café 63
05.2022 - 12.2022
- Barista duties
- Cash handling
- Trained new servers on restaurant policies and procedures.
- General cleaning duties
- Closing of store
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress All Rounder
Angel & Bear Patisserie
12.2021 - 05.2022
- Serving customers & Cash handling
- Assisting with barista duties
- General cleaning duties
- Stock take and stock rotation
- Food preparation
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Apprentice Bread Baker 1st Year
Bakers Delight
04.2021 - 12.2021
- Making bread from scratch doughs
- Responsible for weighing all ingredient using expected yield factor
- Making of pastries and scones
- Stock take and ordering of food products
- Cleaning of industrial equipment and general cleaning around the bakery
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
All-rounder/Cook
Passiontree Velvet Pty Ltd
06.2020 - 04.2021
- Waitressing.
- Opening/Closing of store.
- High tea preparation and service.
- Customer service.
- Decorating and cutting cakes.
- Barista duties.
- Assisting with implementation of new menu.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Small Business Co-Owner
Pedali Designer Sportswear
05.2018 - 03.2019
- Creating and implementing business contracts.
- Website creation.
- Promoting, marketing and advertising.
- Implementation of social media profiles.
- Assist in design for clients' products.
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Established strong relationships with vendors to negotiate favourable pricing, ensuring cost-effective purchasing decisions.
- Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
Team Leader
APEX WorkForce/Simply Energy
04.2017 - 07.2018
- Face to face canvassing.
- Meeting potential clients in their homes to promote and sell Simply Energy.
- Meet strict KPI's and sales targets.
- Organising diaries.
- Training new staff
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
Workplace Health & Safety Qld -
Responsible Service of Alcohol -
Clear to work -
Certificate III - Record Keeping
Alffie Training
11.2019
Skills
Sales closing
Organizational Leadership
Training and mentoring
Lesson Planning
E-learning development
Customer Relations
Food safety knowledge
Cleaning and sanitizing
Supply Restocking
Time Management
Cash Handling
Payment Processing
Additional References
Available on request
References
Vinnie hartman, Owner, Communitie collective - Gem group solutions
Ph: 0457 766 644
Yasmin, Supervisor, Passiontree Velvet Pty Ltd
Ph: 0457 002 411
Timeline
Senior Trainer for Sales and Marketing
Community Collective- Gem Group Solutions
06.2023 - Current
Waitress All Rounder/barista
Café 63
05.2022 - 12.2022
Waitress All Rounder
Angel & Bear Patisserie
12.2021 - 05.2022
Apprentice Bread Baker 1st Year
Bakers Delight
04.2021 - 12.2021
All-rounder/Cook
Passiontree Velvet Pty Ltd
06.2020 - 04.2021
Small Business Co-Owner
Pedali Designer Sportswear
05.2018 - 03.2019
Team Leader
APEX WorkForce/Simply Energy
04.2017 - 07.2018
Workplace Health & Safety Qld -
Responsible Service of Alcohol -
Clear to work -
Certificate III - Record Keeping
Alffie Training
Similar Profiles
Wilson RodriguezWilson Rodriguez
Project Manager at Gem Hunter Property SolutionsProject Manager at Gem Hunter Property Solutions
Fiona SanderFiona Sander
Performance & Partnership Leader at Community Solutions GroupPerformance & Partnership Leader at Community Solutions Group
Ezri MaugerEzri Mauger
PAYROLL COORDINATOR/REMITTANCE SPECIALIST at GEM Healthcare GroupPAYROLL COORDINATOR/REMITTANCE SPECIALIST at GEM Healthcare Group