Dharwinder Kaur
Amaroo,ACT
Summary
Dedicated professional with extensive experience in customer service, childcare administration, and IT support, eager to leverage skills to enhance team performance. Background as a lead educator and responsible individual has honed the ability to foster positive environments and ensure seamless operations. Proven expertise in client support, adept at effectively addressing and resolving issues while maintaining high customer satisfaction and building strong client relationships. Passionate about delivering exceptional service and support, excited about contributing to organizational success.
Overview
11
11
years of professional experience
Work History
Responsible Person & Lead Educator
Nido Early School
09.2022 - Current
- Led a team to achieve 95% parent satisfaction ratings.
- Trained staff, enhancing team performance and morale.
- Developed curriculum that improved learning outcomes by 30%.
- Fostered a safe, nurturing environment for all children.
- Collaborated with parents, strengthening community ties.
- Achieved compliance with all regulatory standards consistently.
Childcare Administrative
Nido Early School
11.2024 - 03.2025
- Under the guidance of the director, assist in developing and maintaining procedures relating to administrative functions of the service.
- Provided quality customer service for program queries, following up with Clients, using sound judgement for escalating queries and maintain record keeping as per the National Quality Standards.
- Monitored and administered program inboxes, answering phones and providing assistance where necessary.
- When required acted as the responsible person on duty.
- Reported directly to the Director/ Nominated Supervisor of any problem arising, which would affect the children, service approval or rating, regulatory and legal compliance or the smooth running of the service.
Customer Service
Coles
09.2014 - 03.2024
- Demonstrate excellent customer service skills in a busy and highly competitive sales environment.
- Worked independently and managed the schedule for daily deliverable task at end of the day with strong time-management skills.
- Handle customer queries in professional manners and provide solutions for best suitable alternatives.
- Accomplished 99% customer service satisfaction by handling the customers in welcoming manner.
Service Station Console Operator
United Petroleum
05.2018 - 01.2019
- Enhanced multitasking ability by cooperating with other staff members in peak hours to meet all client needs.
- Ensured a professional and reliable service by demonstrating consistent accuracy and attention to detail while taking orders and cash handling.
- Used Organisational skills to maintain the presentation of the café and helping in kitchen apart from providing the customer service with smile.
IT Helpdesk Level 1
Allcom Networks
11.2017 - 02.2018
- Resolved 75% of tickets on first contact, boosting customer satisfaction.
- Prioritized and escalated the tickets to Level 2 and Level 3.
- Streamlined ticketing processes, reducing response time by 25%.
- Conducted regular system checks, preventing potential downtime.
- Received positive feedback from users, reinforcing a customer-first approach.
Education
Diploma - Leadership and Management
Australian Capital College
07.2021
Professional Year Program -
Performance Education
03.2017
Master of Applied IT - undefined
Victoria University
03.2016
Bachelor - Computer Application
GNDU University
03.2013
Skills
- Collaborative learning
- Educational leadership
- Retail sales customer service
- Customer service skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
Personal Attributes
- Organisational and time management skills:
- Experienced in working within tight deadlines to meet targets while serving a high volume of customers
- Ability to prioritise duties and achieved Master degree through full-time study while working part-time along with house hold responsibilities.
- Enthusiastic, hardworking and eager to learn:
- Reliable and trustworthy with a strong work ethic and values
- A high achiever; received a credit average at Victoria University
- Team Player and Problem solving :
- Flexible and friendly team worker on workplace while helping other colleagues to meet the deadline in busy environment.
Timeline
Childcare Administrative
Nido Early School
11.2024 - 03.2025
Responsible Person & Lead Educator
Nido Early School
09.2022 - Current
Service Station Console Operator
United Petroleum
05.2018 - 01.2019
IT Helpdesk Level 1
Allcom Networks
11.2017 - 02.2018
Customer Service
Coles
09.2014 - 03.2024
Master of Applied IT - undefined
Victoria University
Bachelor - Computer Application
GNDU University
Diploma - Leadership and Management
Australian Capital College
Professional Year Program -
Performance Education
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