Dhaval Gadhvi
Clyde,Australia
Summary
Results-driven Business Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational improvement. Excel at communication, problem-solving, and adaptability, ensuring seamless management and business growth.
Overview
18
18
years of professional experience
Work History
Business Manager
Hip Pocket Workwear and Safety
Moorabbin, Victoria
07.2023 - 07.2025
- Managed daily operations to ensure efficient workflow across departments.
- Oversaw budget allocations to optimize resource utilization effectively.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Developed and implemented strategic plans to enhance business performance.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Developed and implemented policies and procedures to improve operational efficiency.
- Maximized business growth by driving high adoption and usage of marketing platform.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Developed strong supplier relationships by obtaining alignment and delivering on mutually established goals.
Store Manager
Coles Liquor
10.2016 - 07.2023
- Store manager responsible for sales, forecasting, ordering, inventory, merchandising, payroll processing, scheduling, cost control, and profit loss.
- Keeping the customer first and providing the best customer service, assisting with queries to provide the best shopping experience, efficiently handling complaints, and managing floor shifts to ensure the smooth operation of the store.
- Maintaining accurate records, operational logs, and preparing high-quality, complex reports and correspondence.
- Managed a team of 20, including hiring, determining workload, delegating assignments, training, monitoring, and evaluating performance.
- With the launch of Uber delivery within Liquorland, the store led to #1 nationally and maintained the position throughout by keeping all metrics (availability, delivery times, and customer satisfaction).
- As the recruitment lead, sourced, hired, and trained a team for around 20 stores in the CBD area.
- Achieved highest scores in compliance audits consistently.
- Achieved all the KPI’s for the store such as sales, cost of doing business, customer service score, safety metrics, and Compliance visits.
Site Manager
Coles Express
12.2012 - 10.2016
- Supervised daily operations of retail site to ensure smooth workflow.
- Managed staff scheduling to optimize team performance and coverage.
- Implemented safety protocols to maintain a secure environment for employees and customers.
- Coordinated inventory management to ensure adequate stock levels at all times.
- Monitored customer service standards to enhance overall satisfaction experience.
- Ensured compliance with safety protocols, regulations and standards.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
Department Manager
Kmart Australia Limited
09.2009 - 12.2012
- Supervised all daily functions of store activity to ensure customer satisfaction.
- Managed full and part time shift schedules of employees and other personnel issues.
- Handled all aspects of inventory, bookkeeping and payroll; performed daily bank runs.
Duty Manager
IGA Supermarkets Australia
09.2007 - 08.2009
- Manage a high volume work load within a deadline- driven environment.
- Consistently meet or exceed supervisor expectations.
- Responsible for store operations in absence of front line management staff.
- Stock take, Merchandise presentation, staff management & other general duties.
Education
Bachelor Degree -
Nirma University
India04-2002
Skills
- Talent to lead, train, coach, and develop a high-performing team
- Strong communication and interpersonal skills
- Knack for influencing management decisions
- Experienced merchandiser
- Business development
- Customer relationship management
- Recruiting and hiring
Timeline
Business Manager
Hip Pocket Workwear and Safety
07.2023 - 07.2025
Store Manager
Coles Liquor
10.2016 - 07.2023
Site Manager
Coles Express
12.2012 - 10.2016
Department Manager
Kmart Australia Limited
09.2009 - 12.2012
Duty Manager
IGA Supermarkets Australia
09.2007 - 08.2009
Bachelor Degree -
Nirma University
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