Summary
Overview
Work History
Education
Skills
Internships
Languages
Timeline
AdministrativeAssistant

Dheeptha Shaya Lal

Marketing Coordinator
The Ponds,NSW

Summary

Results-driven marketing professional with two years of experience and a Bachelor of Communication in Public Communication, specializing in Advertising and Digital & Social Media Marketing. Expertise in developing and executing multichannel campaigns, fostering strong stakeholder relationships, and driving brand growth across Australia and the Pacific. Proven ability to integrate creative storytelling with data-driven strategies to enhance digital engagement and market presence. Currently pursuing postgraduate studies in Business Law and Business Administration, enriching a strong commercial, strategic, and compliance perspective on marketing initiatives while managing projects end-to-end and delivering measurable outcomes in dynamic environments.

Overview

6
6
years of professional experience

Work History

Marketing Coordinator

D2UNET Pty Ltd
04.2024 - Current
  • Led strategic marketing initiatives to enhance brand visibility and engagement at D2UNET Pty Ltd.
  • Developed and executed multi-channel communication campaigns aligning with corporate goals.
  • Collaborated with cross-functional teams to drive product launches and promotional strategies.
  • Analysed market trends and customer insights to inform marketing strategies and improve ROI.
  • Managed social media platforms, increasing follower engagement by 30%.
  • Designed and launched quarterly marketing road maps aligned with company sales objectives across ICT and cybersecurity products.
  • Planned and coordinated high-impact trade show appearances, securing over 50 direct interactions with potential clients.
  • Monitored campaign KPIs weekly and adjusted digital strategy based on analytics insights, leveraging HubSpot and Google Analytics.

Customer Service Representative

AIA Australia
07.2022 - 03.2024
  • Provided policy advice and insurance support to over 50 customers per day, with a 90% first-contact resolution rate.
  • Navigated customer data operating Life400, Cisco Jabber, and Finesse to manage claims, account queries, and policy updates.
  • Managed high-stress calls involving distressed or vulnerable clients using empathy and policy knowledge.
  • Resolved product complaints through structured call handling processes, resulting in fewer escalations and improved NPS.
  • Actively adapted to new procedures and scripts during product transitions and regulatory updates.
  • Participated in fortnightly team calibration sessions to align service delivery with KPIs and compliance standards.

Retail Customer Service Associate

Coles Stanhope Gardens
11.2019 - 06.2022
  • Served up to 100 customers daily, delivering fast and courteous checkout experiences under high-volume conditions.
  • Promoted to closing supervisor, responsible for reconciling registers, securing inventory, and ensuring staff compliance.
  • Handled returns, refunds, and click-and-collect queries, liaising with customer care to resolve complex issues.
  • Trained and mentored new team members on POS systems, stock rotation, and.
  • RSA Licensed - Trained in safe sale of tobacco and alcohol
  • Assisted in loss prevention and inventory tracking through nightly audits and discrepancy reporting.
  • Recognised for consistently managing challenging customer interactions calmly and professionally.

Education

Master of International, Commercial And Business Law & Master of Business Administration - Business Law and Marketing

University of Technology Sydney
Sydney, NSW
08-2027

Bachelor of Communications - Public Communications, Advertising and PR, Social Media

University of Technology Sydney
07.2023

Skills

  • Canva
  • Adobe Photoshop
  • Lightroom
  • HubSpot
  • Google Analytics
  • WordPress
  • Shopify
  • GoDaddy
  • Microsoft Excel
  • PowerPoint
  • Word
  • Marketing automation
  • Event planning and logistics
  • Social media

Internships

Marketing and Social Media Intern , Jun 2022 – Apr 2024

D2UNETPty Ltd - Quakers Hill

  • Designed trade show flyers, business cards, banners, and branded merchandise using Canva and coordinated print logistics with Vistaprint and local printers.
  • Developed content marketing campaigns for multiple channels, including email and social media.
  • Developed detailed social media calendars aligned with product launches, ensuring brand consistency across channels.
  • Reported on social and web metrics monthly, including CTR, impressions, and engagement rates, to inform management decisions.
  • Designed landing pages and updated web content across GoDaddy and Shopify, improving SEO scores by 10%.
  • Liaised with suppliers to secure branded giveaways and coordinated their use at exhibitions in Sydney and the Pacific.

Languages

English
Native or Bilingual
Hindi
Professional Working

Timeline

Marketing Coordinator

D2UNET Pty Ltd
04.2024 - Current

Customer Service Representative

AIA Australia
07.2022 - 03.2024

Retail Customer Service Associate

Coles Stanhope Gardens
11.2019 - 06.2022

Master of International, Commercial And Business Law & Master of Business Administration - Business Law and Marketing

University of Technology Sydney

Bachelor of Communications - Public Communications, Advertising and PR, Social Media

University of Technology Sydney
Dheeptha Shaya LalMarketing Coordinator