Dheeraj Kumar
Perth,WA
Summary
Resourceful Control Room Operator known for high productivity and efficient task completion. Possess specialized skills in process monitoring, emergency response management, and technical troubleshooting. Excel in communication, critical thinking, and problem-solving to ensure operational excellence and safety compliance. Seasoned officer with experience in law enforcement and security management. Demonstrated strong leadership skills, strategic planning abilities, and crisis management expertise. Contributed to the enhancement of safety protocols and procedures in previous roles. Known for conflict resolution proficiency and high ethical standards. Attentive Crowd Controller dedicated to monitoring the entry and exit points of specific areas and ensuring no prohibited items or behavior is tolerated. Controlling both indoor and outdoor events of small and large sizes. Strong knowledge of crowd management and control procedures.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Trainee Hospital Security Guard
BAZZ Security ( St John Of God Midland)
Perth/ Midland, W.A
07.2024 - Current
- Provided escorts for employees entering and exiting the building after hours.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Completed incident reports regarding violations of policies or procedures.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Investigated suspicious activity and reported findings to management.
- Assisted with searches of personnel, vehicles, packages.
- Responded to alarms, emergencies, and disturbances.
- Answered questions from the public regarding facility rules and regulations.
- Provided customer service assistance to staff and visitors in a professional manner.
- Conducted daily security patrols of assigned areas.
Control Room Operator
BAZZ Security ( St John Of God Midland)
Perth, W.A
08.2023 - Current
- Answered incoming calls from customers and provided assistance as needed.
- Provided customer service support related to security issues via telephone or email.
- Completed reports detailing all activities monitored within the control room area.
- Tracked visitors entering and exiting the premises using CCTV footage.
- Investigated incidents involving unauthorized access to restricted areas.
- Conducted regular checks of surveillance equipment for proper operation.
- Performed routine maintenance tasks such as cleaning monitors, keyboards.
- Maintained detailed logs of all events occurring within the control room environment.
- Responded to alarms and emergency situations in a timely manner.
- Reviewed tapes and digital recordings to identify source of losses.
- Prepared, maintained, or updated security procedures or related documentation.
- Responded to medical emergencies, fire alarms or intrusion alarms, following emergency response procedures.
- Responded to emergency situations on on-call basis.
- Provided friendly and professional assistance to employees, visitors and customers.
- Book an ambulance for the Patients.
- Print ID cards for the new employees in hospital as per their requests.
- During afterhours worked as front desk ( to answer all calls) and assist the customers and staff as well.
Crowd Controller
NPB Security
Perth, W.A
03.2023 - Current
- Identified individuals who had consumed excessive amounts of alcohol or were causing disruption, escorted them out of the premises accordingly.
- Organized security personnel at entry points to verify identity documents and inspect bags for prohibited items.
- Kept up-to-date with relevant legislation regarding crowd control duties.
- Enforced applicable laws, regulations and policies to ensure safety of patrons, staff and property.
- Responded quickly and calmly to emergency situations such as fights or medical emergencies.
- Escorted visitors around the venue if required by management.
- Planned crowd control strategies during events or high-traffic times.
- Monitored patron behavior to identify potential issues before they escalated into incidents.
- Provided a safe and secure environment for patrons in the venue.
- Intervened in situations as necessary to maintain order and protect people from harm.
- Performed regular patrols of premises to monitor activities, detect suspicious behavior and report any breaches of security protocols.
- Reported unusual and illegal activity on premises to prevented injury, incidents, and crimes.
- Verified IDs for legal age prior to admission into premises.
- Maintained secure entrance and exit points to ensure safety of patrons and staff.
- Managed crowd control to prevent overcapacity and ensure a safe environment.
- Provided customer service by answering questions and assisting patrons as needed.
- Removed unruly or intoxicated patrons from the premises to maintain a safe and enjoyable environment.
Loss Prevention Officer
BAZZ Security
Perth, W.A
08.2022 - Current
- Provided customer service assistance when needed during peak shopping times.
- Adhered strictly to all company policies related to Loss Prevention operations.
- Assisted store managers in creating schedules for coverage of vulnerable areas within the store.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Prepared daily reports detailing any incidents that occurred during shift hours.
- Inspected merchandise for signs of tampering or damage.
- Implemented effective methods for deterring shoplifters from entering premises.
- Analyzed video surveillance footage to identify potential criminal activity.
- Interacted with customers in a professional manner when confronting suspected theft cases.
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Used computers and software to generate concise reporting.
- Coordinated with store management to address loss prevention concerns.
- Conducted exit inspections of staff and contractors to prevent internal theft.
- Managed physical security systems, including alarm systems and locks.
- Completed security forms to document losses of property or personal injury.
- Maintained high levels of alertness throughout shifts.
Mechanical Engineer
SML ISUZU Ltd
, Punjab (India)
09.2011 - 05.2022
- Provided technical support during production process by identifying solutions for operational problems.
- Designed fixtures, tooling and experimental apparatus to assist with testing and manufacturing operations.
- Coordinated with vendors regarding materials used in production processes.
- Trained personnel on operating procedures related to machinery maintenance and repair.
- Conducted root cause analysis for mechanical failures and developed corrective action plans.
- Implemented continuous improvement methodologies to reduce costs and improve manufacturing processes.
- Led cross-functional teams in the design and optimization of mechanical systems.
- Managed product development from concept through production, ensuring adherence to timelines and budgets.
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
Lecturer
Rayat Polytechnic Collage
, Punjab (India)
07.2010 - 09.2011
- Developed syllabi, lesson plans and lecture materials for courses taught.
- Organized study groups and provided additional instruction outside of the classroom as needed.
- Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
- Delivered lectures to undergraduate and graduate classes of varying sizes.
- Advised students on their academic progress and career goals.
- Developed lectures to accommodate for different learning styles, maximizing students' comprehension.
Education
Mechanical Engineering - Mechanical Engineering Technology
Punjab Technical University
India 06-2010
Some College (No Degree) - Security And Loss Prevention Services
Security Services
Perth, WASkills
- Incident Reporting
- Technical knowledge
- Emergency Response
- High-pressure turbines
- Radio Communications
- Situational Awareness
- Controls Monitoring
- Reliability
- Active Listening
- Goal Setting
- Time Management
- Problem-Solving
Accomplishments
- Got Best KAIZEN award in SML ISUZU Ltd
- Got award of MR. SML ISUZU
- Got award for best performance in new vehicle producing project
Certification
- Cert II in security
- First aid license
- RSA license
- Cert for Completing Bachelor of degree.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native/ Bilingual
Affiliations
- Gym (weight Training)
- Gardening
- Listening music
- Travelling
Timeline
Trainee Hospital Security Guard
BAZZ Security ( St John Of God Midland)
07.2024 - Current
Control Room Operator
BAZZ Security ( St John Of God Midland)
08.2023 - Current
Crowd Controller
NPB Security
03.2023 - Current
Loss Prevention Officer
BAZZ Security
08.2022 - Current
Mechanical Engineer
SML ISUZU Ltd
09.2011 - 05.2022
Lecturer
Rayat Polytechnic Collage
07.2010 - 09.2011
Mechanical Engineering - Mechanical Engineering Technology
Punjab Technical University
Some College (No Degree) - Security And Loss Prevention Services
Security Services
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