Dheeraj Kumar

Restaurant Manager

Bocconcino's

07.2013 - 01.2017

Correctly calculated inventory and ordered appropriate supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Reconciled cash and credit card transactions to maintain accurate records.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Carefully interviewed, selected, trained, and supervised staff.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Assisted in development and implementation of new menus to offer variety and options to customers.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Managed staff schedules and maintained adequate coverage for all shifts.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Developed unique events and special promotions to drive sales.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Maximized quality assurance by completing frequent line checks.
Purchased food and cultivated strong vendor relationships.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Coordinated with catering staff to deliver food services for special events and functions.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Motivated staff to perform at peak efficiency and quality.
Implemented effective inventory control systems to reduce food spoilage and waste.