DHEERAJ RAJ
Nightcliff,NT
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
Work History
Director
Lakshmi Car Rentals Pty.Ltd
10.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased repeat business by fostering positive customer experiences through attentive service and follow-up communications.
Shift Manager
Red Rooster
08.2022 - 11.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Overseeing the daily operations of the store during shift.
- Assisting in staff scheduling, including assigning tasks and breaks.
- Handling customer inquiries, concerns, and complaints.
- Ensuring that store policies and procedures are followed by staff.
- Opening and closing the store, including cash management and security procedures.
Administrator
Prince Car Sales
12.2021 - 07.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Consistently exceeded sales targets through effective forecasting, planning, and execution of sales strategies.
- Developed sales collateral to support product launches and increase sales team effectiveness.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Administrator
Kilsyth News Agency and Lotto
08.2020 - 01.2021
- Processed transactions accurately while maintaining high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Education
Profession Year - Professional Year Of Information Technology
National Institute Of Technology
Darwin, NT06.2025
Bachelor of Science - Bachelors Of Information Technology
Charles Darwin University
Darwin06.2024
Diploma - Diploma Of Information Technology
La Trobe University
Melbourne, VIC03.2021
High School Diploma -
COMMECS COLLEGE
Karachi, Pakistan01.2019
Short Course - Programming Langauge (C Language)
Aptech
Karachi, Pakistan01.2018
Short Course - Programming Language (HTML 5)
Aptech
Karachi, Pakistan03.2019
Skills
- HTML5 Proficiency
- Sound Proficiency in Microsoft 365 Administration
- Proficient in Data Science tools (SPSS, SQL, and ERD)
- Strong foundation in Computer systems, IT Support and Troubleshooting Technical issues
- Quality Customer service and Assistance over the phone and email
- Skilled in creating high-quality visual assets: graphics, multimedia elements, templates
Preferredname
Dheeraj Raj
Personal Information
Date of Birth: 04/10/2000
Reference
Director: Pardeep Kumar 0499606700, Kilsyth News agency and lotto
Director: Sahil Gurbuxani 0452505676, Prince Car Sales.
Shift Manager: Ashish Pahwani 0406939980, Red Rooster.
Timeline
Director
Lakshmi Car Rentals Pty.Ltd
10.2023 - Current
Shift Manager
Red Rooster
08.2022 - 11.2023
Administrator
Prince Car Sales
12.2021 - 07.2022
Sales Administrator
Kilsyth News Agency and Lotto
08.2020 - 01.2021
Profession Year - Professional Year Of Information Technology
National Institute Of Technology
Bachelor of Science - Bachelors Of Information Technology
Charles Darwin University
Diploma - Diploma Of Information Technology
La Trobe University
High School Diploma -
COMMECS COLLEGE
Short Course - Programming Langauge (C Language)
Aptech
Short Course - Programming Language (HTML 5)
Aptech
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