DHESSEKEN LETCHUMANAN
Burwood East,VIC
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit client needs and return each to optimal quality of life. Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Enthusiastic client services professional with strong background directly interfacing with client. Dependable achiever committed to holding highest ethical standards and maintaining client trust. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every client a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Locum Care Manager
VMCH (Villa Maria Catholic Homes)
Scoresby, Victoria
06.2024 - Current
- Collaborate with healthcare providers, including primary care specialists, and other healthcare professionals, to develop and implement comprehensive care plans for consumers.
- Serve as an advocate for consumers, ensuring they receive the appropriate care and services, and addressing any barriers to care.
- Manage a caseload of 50 consumers, conducting assessments, creating care plans, monitoring progress, annual reviews, and adjusting care plans as necessary.
- Identify and coordinate community resources, support services, and other healthcare-related resources to assist consumers in managing their health.
- Maintain accurate and up-to-date consumers record, documenting all interactions, budgets, and outcomes in compliance with organizational policies and regulations.
- Participate in quality improvement initiatives to enhance consumers care and operational efficiency.
- Ensure compliance with all relevant regulations, policies, and Aged Care Quality Standards related to consumers care and case management.
Care Manager
Hazel Home Care
Melbourne, VIC
11.2022 - 06.2024
- Demonstrated rostering and scheduling experience in an aged care for care worker using Mable platform.
- Experienced in documenting Assessment Tool and Budgeting for client.
- Experience in recruiting new staff and knowledge in processed onboarding paperwork for new hires and rehires.
- Prepared and posted job openings to appropriate job sites and newspapers.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Maintained up-to-date case records with case activity status.
- Developed and implemented care management plan to address needs and goals.
- Knowledge and experience with Home Care Packages and My Aged Care Portal.
- Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
- Organized support groups to help families understand and support client.
- Planned and coordinated discharge from care facility to client's home.
- Supervised other workers and caregivers providing services to clients.
- Experience in Centro Assist system, Lookout software, Care Collaborator and Sandwai.
- Created care plan of care to assist client in reducing problems or barriers to achieve optimal level of health.
- Experience in case management and care coordination for elderly people and their carers to assist elderly Australians in remaining safely at home.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Managing a caseload of 50 clients.
Client Services Coordinator
Mecwacare
Melbourne, VIC
08.2019 - 11.2022
- Demonstrated rostering and scheduling experience in an aged care and disability service environment
- Ability to multitask and work under pressure between answering phones, emails, and rostering
- Performed excellent customer service by engaging with the clients and caregivers
- Warmly greeted clients by employing positive telephone etiquette and asking well- rounded questions to identify issues
- Demonstrated a very strong skill in IT, administration, and organizational management
- Monitor, record, and document caregivers' and clients' activity in Carelink+
- Knowledge and ability to work with clients and carers from a wide range of backgrounds and cultures
- Ability to set priorities, plan, and organize work loads with minimal supervision
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions
- Followed up with clients through calls and emails to proactively resolve issues and maintain satisfaction
- Knowledge of various funding sources such as HACC, CHSP, DVA, NDIS, and HCP.
Respiratory Protection Program Coordinator
St John of God
Melbourne, VIC
06.2017 - 05.2019
- Ensure respiratory products are correctly fitted with respiratory protection devices, including maintenance and cleaning devices, and test them to ensure individual safety
- Conduct quantitative Fit Testing of respirators and record the result work collaboratively with the RPP coordinator to support the planning, scheduling and preparation for fit testing at sites
- Engaged with clients, providing recommendations on the best product, demonstrating excellent communication skills and product knowledge
- Performed data entry with a high accuracy level, attention to detail, speed and organizational skills
- Tested and troubleshoot equipment to expert standards, resulting in minimal disruption to education sessions
- Conducted a marketing survey that yielded valuable insights used to improve marketing strategy
- Created and implemented new programming ideas to keep station relevant and growing
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets
- Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports
- Evaluated program effectiveness to develop improved methods.
Education
Diploma - Community Services
Australian College of Community Services And Care
07-2025
Advanced Diploma - Leadership And Management
College For Adult Learning
08.2024
Advanced Diploma - Web Design
International Career Institute
01.2017
Diploma - Cert IV And Diploma in Laboratory Techniques
Holmesglen TAFE
01.2017
High School Diploma -
INTI International College
12.2013
Bachelor of Science - Environmental Science
Deakin University
Skills
- Customer Service
- Computer Skills
- Time Management
- MS Office
- Interpersonal Relations
- Strategic Planning
- Documentation and Reporting
- Scheduling and Coordinating for Care Worker
- Budget Management
- Providing orientation and training for new hire and exceeding staff
- Complex Problem Solving
- Technical Proficiency
- Report Preparation and Analysis for Assessment Tools
- Quality Assurance
- Handling Complaints
- Case Needs Assessment
- Annual Care Reviews for Current Clients
- Employee Work Scheduling
- Risk Management
Certification
- WWCC
- Updated First Aid and CPR
- White Card Workforce Victoria
- Victoria Driving Licence
Timeline
Locum Care Manager
VMCH (Villa Maria Catholic Homes)
06.2024 - Current
Care Manager
Hazel Home Care
11.2022 - 06.2024
Client Services Coordinator
Mecwacare
08.2019 - 11.2022
Respiratory Protection Program Coordinator
St John of God
06.2017 - 05.2019
Diploma - Community Services
Australian College of Community Services And Care
Advanced Diploma - Leadership And Management
College For Adult Learning
Advanced Diploma - Web Design
International Career Institute
Diploma - Cert IV And Diploma in Laboratory Techniques
Holmesglen TAFE
High School Diploma -
INTI International College
Bachelor of Science - Environmental Science
Deakin University
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