DHESSEKEN N LETCHUMANAN
Burwood East,VIC
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit client needs and return each to optimal quality of life. Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Enthusiastic client services professional with strong background directly interfacing with client. Dependable achiever committed to holding highest ethical standards and maintaining client trust. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every client a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Manager
Hazel Home Care
Melbourne, VIC
02.2023 - Current
- Demonstrated rostering and scheduling experience in an aged care for care worker using Mable platform.
- Experienced in documenting Assessment Tool and Budgeting for client.
- I have experience in recruiting new staff and knowledge in processed onboarding paperwork for new hires and rehires.
- Prepared and posted job openings to appropriate job sites and newspapers.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Maintained up-to-date case records with case activity status.
- Developed and implemented care management plan to address needs and goals.
- Knowledge and experience with Home Care Packages and My Aged Care Portal.
- Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
- Organized support groups to help families understand and support client.
- Planned and coordinated discharge from care facility to client's home.
- Supervised other workers and caregivers providing services to clients.
- Experience in Centro Assist system, Lookout software, Care Collaborator and Sandwai.
- Created care plan of care to assist client in reducing problems or barriers to achieve optimal level of health.
- Experience in case management and care coordination for elderly people and their carers to assist elderly Australians in remaining safely at home.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
Client Services Coordinator
Mecwacare
Melbourne, VIC
08.2022 - 02.2023
- Demonstrated rostering and scheduling experience in an aged care and disability service environment
- Ability to multitask and work under pressure between answering phones, emails, and rostering
- Performed excellent customer service by engaging with the clients and caregivers
- Warmly greeted clients by employing positive telephone etiquette and asking well- rounded questions to identify issues
- Demonstrated a very strong skill in IT, administration, and organizational management
- Monitor, record, and document caregivers' and clients' activity in Carelink+
- Knowledge and ability to work with clients and carers from a wide range of backgrounds and cultures
- Ability to set priorities, plan, and organize work loads with minimal supervision
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions
- Followed up with clients through calls and emails to proactively resolve issues and maintain satisfaction
- Knowledge of various funding sources such as HACC, CHSP, DVA, NDIS, and HCP.
Administration Manager (Part Time Remote Work)
Narayanan Medical Pty Ltd
Brisbane, QLD
07.2020 - 08.2022
- Performed the general office duties, engaging with clients, assisting the employer, maintaining records and entering data
- Preparing documents and correspondence from digital dictation and formatting written notes
- Coordinating with the outgoing matters and meeting clients deadlines
- Assisting with bookkeeping duties, following up on overdue invoice, prepare invoicing and reconciling payments
- Distribution of weekly reports such as analysis reports
- Maintain the system for ordering goods and equipment
- Carried out sales promotions and merchandising of company products
- Assessed customer needs and promoted most relevant product features to increase sales
- Identified interested customers and engaged in conversation to explain product benefits
- Developed rapport with existing and potential customers, increasing retention and loyalty
- Offered suggestions to improve products or services to managers based on customer interactions and feedback from product owners.
Respiratory Protection Program Coordinator
St John of God
Melbourne, VIC
06.2018 - 07.2020
- Ensure respiratory products are correctly fitted with respiratory protection devices, including maintenance and cleaning devices, and test them to ensure individual safety
- Conduct quantitative Fit Testing of respirators and record the result work collaboratively with the RPP coordinator to support the planning, scheduling and preparation for fit testing at sites
- Engaged with clients, providing recommendations on the best product, demonstrating excellent communication skills and product knowledge
- Performed data entry with a high accuracy level, attention to detail, speed and organizational skills
- Tested and troubleshoot equipment to expert standards, resulting in minimal disruption to education sessions
- Conducted a marketing survey that yielded valuable insights used to improve marketing strategy
- Created and implemented new programming ideas to keep station relevant and growing
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets
- Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports
- Evaluated program effectiveness to develop improved methods.
Education
Advanced Diploma - Leadership And Management
College For Adult Learning
08.2024
Diploma - Community Services
Open Colleges
Melbourne, VIC07.2024
Advanced Diploma - Web Design
International Career Institute
Melbourne, VIC01.2017
Diploma - Cert IV And Diploma in Laboratory Techniques
Holmesglen TAFE
Melbourne01.2017
High School Diploma -
INTI International College
Malaysia12.2013
Bachelor of Science - Environmental Science
Deakin University
Melbourne, VICSkills
- Customer Service
- Computer Skills
- Time Management
- MS Office
- Interpersonal Relations
- Strategic Planning
- Documentation and Reporting
- Scheduling and Coordinating for Care Worker
- Budget Management
- Providing orientation and training for new hire and exceeding staff
- Complex Problem Solving
- Technical Proficiency
- Report Preparation and Analysis for Assessment Tools
- Quality Assurance
- Handling Complaints
- Case Needs Assessment
- Annual Care Reviews for Current Clients
- Employee Work Scheduling
- Risk Management
Languages
English
Native/ Bilingual
Tamil
Native/ Bilingual
Malay
Native/ Bilingual
German
Limited
Certification
- WWCC
- Updated First Aid and CPR
- White Card Workforce Victoria
- Victoria Driving Licence
References
References available upon request.
Timeline
Care Manager
Hazel Home Care
02.2023 - Current
Client Services Coordinator
Mecwacare
08.2022 - 02.2023
Administration Manager (Part Time Remote Work)
Narayanan Medical Pty Ltd
07.2020 - 08.2022
Respiratory Protection Program Coordinator
St John of God
06.2018 - 07.2020
Advanced Diploma - Leadership And Management
College For Adult Learning
Diploma - Community Services
Open Colleges
Advanced Diploma - Web Design
International Career Institute
Diploma - Cert IV And Diploma in Laboratory Techniques
Holmesglen TAFE
High School Diploma -
INTI International College
Bachelor of Science - Environmental Science
Deakin University
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