Dhiloghe Ashwin

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• Responded to customer inquiries and provided prompt follow-up via email and phone.

• Processed quotes, sales, and customer returns in a timely manner.

• Maintained and updated customer databases to ensure accurate and up-to-date information.

• Served as a liaison between customers and the warehouse and service departments.

• Managed and fulfilled customer requests efficiently to ensure high customer satisfaction.

• Collaborated across various departments to deliver a consistently high level of customer service.

• Excellent presentation and communication in face to face interactions with customers.

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• Performed follow-up calls to confirm customer satisfaction with product or service received.

• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

• Generated quotes, processed payments and documented customer communications.

• Greeted and assisted customers to foster positive experiences.

• Educated customers on product features and benefits.

• Produced sales documents, finalized deals and filed records.