Dhinesan Sivapalan
Melbourne
Summary
Dynamic Front Desk Supervisor at Crest Hotel Group with a proven track record in enhancing guest satisfaction and driving repeat business. Expert in reservations management and staff training, I foster a high-performing team environment while resolving issues with diplomacy. Committed to exceptional customer service and operational efficiency, I consistently exceed expectations.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
Crest Hotel Group
05.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
English Language Teacher
Indy's Learning Centre
12.2022 - 12.2023
- Established clear expectations for behavior, promoting a respectful classroom culture conducive to learning.
- Tutored and assisted students to help with English language comprehension and mastery.
- Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
- Improved student literacy levels through targeted intervention and support programs.
- Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.
- Held parent-teacher conferences to communicate sensitive issues with parents.
- Maintained strong communication with parents, keeping them informed of their child''s progress in language acquisition and academic performance.
- Prepared, administered and corrected weekly tests and examinations to observe student overall performance.
Electrical Technician
Jayco Caravans
06.2022 - 10.2022
- Installed electrical conduit and wiring for power, controls, and lighting.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Inspected equipment for defects and safety hazards and completed necessary repairs.
- Assisted in new equipment installations, guaranteeing proper setup and optimal performance.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
- Enhanced team productivity through training junior technicians on best practices and procedures.
- Safeguarded personnel and equipment by adhering to strict safety protocols during all tasks.
Assistant General Manager
University of Melbourne Telethon Campaign
08.2016 - 08.2017
- Collaborated with marketing team to effectively promote fundraising initiatives, resulting in higher participation rates.
- Restructured annual giving program, focusing on recurring gifts to ensure sustainable financial support for the organization.
- Fostered a culture of philanthropy throughout the organization by engaging board members in active participation as fundraisers, ambassadors, and strategic partners of development efforts.
- Increased donor engagement by implementing targeted fundraising campaigns and events.
Education
Bachelor of Science - Human Biology
University of Melbourne
Parkville, VICSkills
- Guest relations
- Time management
- Customer service management
- Reservations management
- Word processing
- Problem-solving skills
- Data entry efficiency
- Team building proficiency
- Training and mentoring
- Staff supervision
- Staff training and development
- VIP guest relations
Languages
English
Native or Bilingual
Chinese
Limited Working
Tamil
Native or Bilingual
Interests
- Playing Sports
- Participate in Basketball and Tennis, as recreational activities to maintain physical fitness
- Gym Workouts
- Swimming
Timeline
Front Desk Supervisor
Crest Hotel Group
05.2024 - Current
English Language Teacher
Indy's Learning Centre
12.2022 - 12.2023
Electrical Technician
Jayco Caravans
06.2022 - 10.2022
Assistant General Manager
University of Melbourne Telethon Campaign
08.2016 - 08.2017
Bachelor of Science - Human Biology
University of Melbourne
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