DHINI GAMALATH
Melbourne,VIC
Summary
Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Experienced in reviewing, coaching, mentoring, navigating change and adapting to today's agile work environment. Willingness to take on learn ad grow in career whilst help achieve team and company goals.
Overview
15
15
years of professional experience
Work History
Senior Case Manager
Resolution Life
01.2017 - Current
- Conducting second sign offs, round tables, strategy discussions, work allocations and motivating team with managing work flow and portfolio.
- Identify opportunities for improvement and provide feedback, coaching and training to team members on day to day basis
- Attend to claim escalations to achieve best outcome for all parties.
- Review payslips and financials to assure correct benefits are paid.
- Work across multiple systems simultaneously to ensure work it completed at a high level.
Chapter Lead - Income Protection (Secondment)
Resolution Life
10.2021 - 10.2022
- Championed knowledge sharing sessions within team to promote learning opportunities related to skill development and change.
- Represented and actively contributed towards claim system separation from AMP.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees to meet team demands.
- Contributed in developing claim guidelines and reviewing guidelines.
Case Manager
CGU Insurance
01.2015 - 01.2017
- Assisting workers return to work, and managing their claim for compensation and medical management.
- Offer excellent customer service to stake holders internally and externally.
- Conferencing and strategising all claims to assist adhere to time frames and work cover legislation.
- Assisting team members with their portfolio's and implementing strategies to achieve better time management, and customer service.
Customer Experience Manager
McDonald's Restaurant
08.2009 - 01.2015
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients.
- Revised department schedules to maximize coverage during peak hours.
Education
Certificate 3 in Personal Injury Management
Melbourne 07.2015
Master of Professional Accounting/ Master of Commerce - Accounting And Finance
Deakin University
Burwood, VIC07.2011
BBA - Management & Marketing
Edith Cowan University
Colombo, Sri Lanka 03.2007
Skills
- Fast learner
- Documentation And Reporting
- Leadership and mentoring
- Planning and Organising
- Financial statement review
- Recordkeeping expertise
- Payment Processing
- Customer Service
Timeline
Chapter Lead - Income Protection (Secondment)
Resolution Life
10.2021 - 10.2022
Senior Case Manager
Resolution Life
01.2017 - Current
Case Manager
CGU Insurance
01.2015 - 01.2017
Customer Experience Manager
McDonald's Restaurant
08.2009 - 01.2015
Certificate 3 in Personal Injury Management
Master of Professional Accounting/ Master of Commerce - Accounting And Finance
Deakin University
BBA - Management & Marketing
Edith Cowan University
Similar Profiles
Dylan CamilleriDylan Camilleri
Customer Engagement Specialist/ IPMM Team Member at Resolution LifeCustomer Engagement Specialist/ IPMM Team Member at Resolution Life
Jamie ThomasJamie Thomas
Customer Care Advocate 2/ Disbursements Processing Tech at RESOLUTION LIFECustomer Care Advocate 2/ Disbursements Processing Tech at RESOLUTION LIFE
Ashlee WenglerAshlee Wengler
Communications Team at Genpact, Resolution Life/Voya Life AccountCommunications Team at Genpact, Resolution Life/Voya Life Account