Summary
Overview
Work History
Education
Skills
Timeline
Generic

DHINI GAMALATH

Melbourne,VIC

Summary

Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Experienced in reviewing, coaching, mentoring, navigating change and adapting to today's agile work environment. Willingness to take on learn ad grow in career whilst help achieve team and company goals.


Overview

15
15
years of professional experience

Work History

Senior Case Manager

Resolution Life
01.2017 - Current
  • Conducting second sign offs, round tables, strategy discussions, work allocations and motivating team with managing work flow and portfolio.
  • Identify opportunities for improvement and provide feedback, coaching and training to team members on day to day basis
  • Attend to claim escalations to achieve best outcome for all parties.
  • Review payslips and financials to assure correct benefits are paid.
  • Work across multiple systems simultaneously to ensure work it completed at a high level.

Chapter Lead - Income Protection (Secondment)

Resolution Life
10.2021 - 10.2022
  • Championed knowledge sharing sessions within team to promote learning opportunities related to skill development and change.
  • Represented and actively contributed towards claim system separation from AMP.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees to meet team demands.
  • Contributed in developing claim guidelines and reviewing guidelines.

Case Manager

CGU Insurance
01.2015 - 01.2017
  • Assisting workers return to work, and managing their claim for compensation and medical management.
  • Offer excellent customer service to stake holders internally and externally.
  • Conferencing and strategising all claims to assist adhere to time frames and work cover legislation.
  • Assisting team members with their portfolio's and implementing strategies to achieve better time management, and customer service.

Customer Experience Manager

McDonald's Restaurant
08.2009 - 01.2015
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Revised department schedules to maximize coverage during peak hours.

Education

Certificate 3 in Personal Injury Management
Melbourne
07.2015

Master of Professional Accounting/ Master of Commerce - Accounting And Finance

Deakin University
Burwood, VIC
07.2011

BBA - Management & Marketing

Edith Cowan University
Colombo, Sri Lanka
03.2007

Skills

  • Fast learner
  • Documentation And Reporting
  • Leadership and mentoring
  • Planning and Organising
  • Financial statement review
  • Recordkeeping expertise
  • Payment Processing
  • Customer Service

Timeline

Chapter Lead - Income Protection (Secondment)

Resolution Life
10.2021 - 10.2022

Senior Case Manager

Resolution Life
01.2017 - Current

Case Manager

CGU Insurance
01.2015 - 01.2017

Customer Experience Manager

McDonald's Restaurant
08.2009 - 01.2015

Certificate 3 in Personal Injury Management

Master of Professional Accounting/ Master of Commerce - Accounting And Finance

Deakin University

BBA - Management & Marketing

Edith Cowan University
DHINI GAMALATH