Dhiraj Kailash

Sydney,Australia

Summary

Business Analyst and QA Manager with over 10 years in enterprise technology solutions, specializing in retail technology initiatives. Proven success in coordinating UAT and BVT, managing stakeholder expectations, and supporting delivery teams. Currently pursuing PMP certification to transition into project management leadership roles.

Overview

Certification

years of professional experience

Work History

Business Analyst / QA Manager

Woolworths Group

Sydney, Australia

01.2023 - Current

Collaborated with business users, delivery managers, product owners, and technology teams to successfully deliver retail technology initiatives.
Facilitated requirement discussions between business stakeholders and technical teams, ensuring alignment on project objectives.
Manage stakeholder expectations and communicate delivery status, risks, and dependencies.
Led continuous improvement initiatives that enhanced testing and delivery processes.
Coordinate end-to-end User Acceptance Testing (UAT) and Business Verification Testing (BVT) activities.
Support project governance through reporting, defect management, and release readiness activities.
Participate in sprint planning, backlog grooming, release planning, and production deployments.
Work closely with multiple internal and external vendors to ensure successful project outcomes.
Assist project leadership teams in identifying and mitigating delivery risks.
Coordinate business sign-offs and production readiness activities.
Contributed to successful delivery of enterprise-scale retail technology programs.
Improved communication between business and technology teams, reducing delivery delays and production issues.

Senior Test Analyst / QA Lead

Tata Consultancy Services

India

Led testing activities for enterprise retail applications.
Performed requirements analysis and solution validation.
Coordinated offshore testing teams to ensure timely project deliverables.
Worked closely with business analysts, developers, and project managers.
Conducted functional, integration, system, and regression testing.
Led project governance activities, including status reporting and risk identification.
Participated in Agile and Waterfall delivery projects.
Supported retail business processes including merchandising, inventory management, pricing, promotions, and store operations.
Performed end-to-end testing for retail transformation initiatives.
Validated integration of retail systems with supporting platforms to ensure seamless functionality.
Provided support for SAP landscapes.
Supported Salesforce CRM implementations and enhancements.
Worked with business users to validate requirements and business processes.
Collaborated with Salesforce developers and administrators.

Education

Master of Science - Software Engineering

VIT University

Vellore, India

Skills

Project & Delivery Management
Project Coordination
Delivery Management
Project Governance
Risk and Issue Management
Executive Reporting
Vendor Management
Change Management
Release Planning
Resource Coordination
Business Analysis
Requirements Gathering
Process Mapping
User stories
Workshop Facilitation
Stakeholder Engagement
UAT Management
Business verification testing
Solution Validation

Retail Domain Expertise
SAP IS-Retail
Store Operations
Merchandising
Inventory Management
Supply Chain Processes
Customer Experience
Retail Technology Platforms
Omnichannel Retail
Technology
Salesforce CRM
Salesforce Data Cloud
SAP Basis Support
SQL
Jira
Confluence
Agile / Scrum
Waterfall
Hybrid Delivery Models

Certification

Salesforce Certified Data Cloud Consultant
Salesforce Certified AI Associate
PMP Certification (In Progress)
Product Management Certification - UpGrad
PSPO-I

Additional Information

Australian Permanent Resident, Eligible to work full-time in Australia, Experience working with onshore and offshore teams, Experience managing multiple stakeholders and vendors, Strong communication and leadership skills, Open to Melbourne and Sydney opportunities

Core Capabilities

Project & Delivery Management
Project Coordination
Delivery Management
Project Governance
Risk & Issue Management
Executive Reporting
Vendor Management
Change Management
Release Planning
Resource Coordination
Business Analysis
Requirements Gathering
Process Mapping
User Stories & Acceptance Criteria
Workshop Facilitation
Stakeholder Engagement
UAT Management
Business Verification Testing (BVT)
Solution Validation
Retail Domain Expertise
SAP IS-Retail
Store Operations
Merchandising
Inventory Management
Supply Chain Processes
Customer Experience
Retail Technology Platforms
Omnichannel Retail
Salesforce CRM
Salesforce Data Cloud
SAP Basis Support
SQL
Jira
Confluence
Agile / Scrum
Waterfall
Hybrid Delivery Models

Timeline