DHIRAJ PAUDYAL
Bentley,Australia
Summary
Highly skilled and customer-focused IT Support and Desktop Support Officer having couple years of experiences in Australia and overseas. Research and task oriented with proven records of quality output through hard work, excellent problem-solving skills and team work. Adept at implementing technology-based solutions for business problems, along with standards, procedures and processes that improve business functionality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Network Support Engineer
Digital Outreach Pvt. Ltd
- Configuring and deploying IT equipment
- Performing testing of controls and new products
- Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
- Procuring network equipment and managing subcontractors involved with network installation
- Configuring firewalls, routing and switching to maximize network efficiency and security
- Maximizing network performance through ongoing monitoring and troubleshooting
- Arranging scheduled upgrades
- Investigating faults in the network
- Updating network equipment to the latest firmware releases
- Reporting network status to key stakeholders.
Project Manager and Internship
Power Tronix Pvt. Ltd
- Actively involved in Network Configuration Department in 2G, 3G and 4G installation works.
IT Support Officer
Idea Breed IT Solution Pvt. Ltd
- Provide Client Service
- Troubleshoot technology issues
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training junior staff.
Barely Receiver and Quality Checking
Barrett Burston Malting Co Pty Ltd
02.2024
- Receiving 3-3 sample from two big containers with the help of spear sampler via Pendant
- Checking amount of Protein, Moisture and Nitrogen via Infratec Machine
- Finding Net wet of Barely with the help of Electronic Balance
- Finding the Retention weight and various Screenings weight using given standard mathematical formulas
- Entering all the output result in MIS system
- Germination count test for Barley seed.
Desktop Support Engineer
Infinite Ability Service
06.2021 - 06.2022
- To support daily technical support activities for desktop, data, and server management
- To set up and test desktop computer peripherals
- To perform the system changes adhered to organizational policies
- Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
- Maintain technical documentation in association with other functional departments
- Provide Client Service
- Install and maintain equipment and software
- Troubleshoot technology issues
- Responding to call-outs in a timely manner and addressing issues until they are resolved
- Escalating client-related or technical issues with senior staff or management when necessary
- Staying up to date regarding the latest IT developments, including new operating systems and applications
- Assisting Server Engineers with routine tasks, such as monitoring server backups and anti-virus updates
- Completing job cards and updating customer records
- Setting up and servicing peripheral equipment, such as printers and projectors
- Installing new computers, operating systems and software
- Providing users with training and information regarding the use of new systems
- Monitoring the performance of the company's desktop infrastructure and making suggestions for improving efficiency.
Junior IT Technician
Kathmandu Properties
02.2020 - 04.2021
- Provided technical assistance to employees, troubleshooting and resolving IT issues in a timely manner
- Assisted in the setup and maintenance of workstations, printers, and other peripheral devices
- Supported the IT team in network management tasks, including monitoring and maintenance
- Conducted routine backups and ensured data integrity and security
- Participated in IT projects, contributing to the successful implementation of new systems and upgrades.
Education
Science stream in High school (10+2) -
Millennium Higher Secondary School
Master in Technology (Software Engineering) -
Melbourne Institute of Technology (MIT)
01.2020
B.Sc. in Computer science and Information Technology -
Kathford Int'l college of Engineering and Management
01.2014
Skills
- Can communicate fluently orally and in writing, can present complex technical information to both technical and non-technical audience, can work to meet time and quality targets accordance with relevant legislation and procedure can rapidly absorb new technical information and apply it effectively
Participations
- Participation in "Idea Camp" by MIC Nepal
- Volunteering in "ICT Branding Expo", Jan 5-9, 2012
- Juniper Network Sales Specialist Enterprise Switching
- Juniper Network Sales Specialist Firewall
- Junos Operating System Highlights
- Juniper Network Infrastructure.
- Social Media Marketing
- Diploma in Fashion Design
- Diploma in Cyber Security
Keyskillsandstrengths - Skills
- Strong knowledge of Microsoft OS, Microsoft Office 365
- Understanding of networking fundamentals.
- Understanding of Service Desk Tools
- Install, upgrade and troubleshoot hardware, software and network system
- Quick learner
- Good communication and interpersonal skills
- Good in analytic skills.
- Strong spirit of Team Work.
Personal Information
Nationality: Nepalese
References
Available on Request
Certification
Master's Degree in Information Technology(Software Engineering)
Diploma in Cyber Security
Timeline
Barely Receiver and Quality Checking
Barrett Burston Malting Co Pty Ltd
02.2024
Desktop Support Engineer
Infinite Ability Service
06.2021 - 06.2022
Junior IT Technician
Kathmandu Properties
02.2020 - 04.2021
Network Support Engineer
Digital Outreach Pvt. Ltd
Project Manager and Internship
Power Tronix Pvt. Ltd
IT Support Officer
Idea Breed IT Solution Pvt. Ltd
Science stream in High school (10+2) -
Millennium Higher Secondary School
Master in Technology (Software Engineering) -
Melbourne Institute of Technology (MIT)
B.Sc. in Computer science and Information Technology -
Kathford Int'l college of Engineering and Management
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