Dhiraj Tiwari
26A Springdale Heights,NSW
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kitchen Manager
cubby house
Lavington
03.2024 - Current
- Created weekly work schedules for kitchen personnel based on anticipated business volume.
- Reviewed purchase orders for accuracy prior to submitting them for approval.
- Coordinated with suppliers to negotiate favorable prices on bulk purchases of food items.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Developed and implemented strategies for providing excellent customer service experience.
- Provided exceptional customer service to ensure customer satisfaction.
Headchef
Boomerang hotel
Lavington
10.2018 - 03.2024
- Managing and working closely with other chefs of all levels.
- Dealing with customer and welcoming them.
- Creating menu items, recipes and developing dishes ensuring variety and quality
- Determining food inventory needs, stocking, and ordering.
- Responsible for ensuring the kitchen meets all regulations including sanitary and food safety guidelines.
- Stock count.
- Profit &loss report
- Feedback about customer review
- Hiring and training back of the house.
- Kitchen management and team leadership
- Supervised the preparation of meals according to customer orders in a timely manner.
- Resolved conflicts between kitchen staff members in a professional manner.
Education
High School Diploma -
Tafe
Albury, NSW03-2024
BBA - Accounting And Business Management
Victoria University
Sydney10-2017
Diploma in Business - Accounting
UTS:INSEARCH
NSW10-2015
Skills
- Cost Control
- Documentation And Reporting
- Team Supervision
- Teamwork and Collaboration
- Leadership
- Analytical Thinking
- Account Management
- Goal Setting
- Quick Learner
- Customer Relationship Management (CRM)
- Financial Modeling
Certification
- NSW driving license
- FSS
- Children Check
- Police check
Languages
English
Native/ Bilingual
Nepali
Full Professional
Hindi
Professional
References
References available upon request.
Timeline
Kitchen Manager
cubby house
03.2024 - Current
Headchef
Boomerang hotel
10.2018 - 03.2024
High School Diploma -
Tafe
BBA - Accounting And Business Management
Victoria University
Diploma in Business - Accounting
UTS:INSEARCH
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