Dhiral Patel
Melbourne,VIC
Summary
Results-driven and knowledgeable information technology professional with 1+ years of experience in systems operation and technical support. I am actively seeking a challenging role in the field of IT support with a focus on solving technical issues to leverage my skills and expand my expertise in emerging technologies. With a strong focus on achieving measurable outcomes, I thrive in dynamic environments and am eager to contribute to the advancement of IT support practice. I am excited to connect with you and engage in a discussion regarding how my expertise can make a valuable contribution to organization. Together, we can create a secure and resilient environment for digital assets.
Overview
6
6
years of professional experience
Work History
Help Desk Support Technician
Site 1 Pro
2022.07 - Current
- Used Active directory domain to assign user roles
- Provided on-call support for critical issues related to any software.
- Documented support interactions for future reference.
- Responded to inbound calls, efficiently addressing user inquiries, and resolving issues.
- Troubleshot and resolved hardware and software issues to ensure smooth IT functionality.
Custome Service Person
Pizza Hutt
2017.07 - 2022.05
- Provide excellent customer service to all customers, ensuring that their needs are met in a timely and efficient manner
- Take orders accurately over the phone and in person, entering them into the POS system quickly and efficiently
- Monitor food quality throughout the preparation process, making adjustments as necessary
- Respond to customer complaints and feedback in a professional and courteous manner
- Follow health and safety guidelines at all times
Education
Master of Computer Networking - Computer Networking
Charles Sturt University
Melbourne, VIC07.2017
Bachelor's of Mechatronics Engineering -
U.V Patel Insitute of Engineering
Gujarat,India07.2014
Skills
- Office 365
- User Support and Troubleshooting
- Customer Service
- Analytical skills
- Microsoft Operating Systems
- Strong Communication skills
Reference
Provided on Request
Timeline
Help Desk Support Technician
Site 1 Pro
2022.07 - Current
Custome Service Person
Pizza Hutt
2017.07 - 2022.05
Master of Computer Networking - Computer Networking
Charles Sturt University
Bachelor's of Mechatronics Engineering -
U.V Patel Insitute of Engineering
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