Dhiren Paleja
Sydney,Australia
Summary
With over 15 years of experience, I am a strategic leader with a track record of driving innovation and achieving exceptional results. My skills in leading cross-functional teams, optimizing processes, and leveraging data-driven insights have been crucial in meeting business objectives. I possess proven expertise in product management, business analysis, and agile methodologies, enabling me to effectively tackle complex challenges and deliver impactful solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Nine Entertainment
09.2023 - Current
- Led a digital transformation initiative, defining product vision, strategy, and operating model
- Designed and delivered features resulting in a 25% reduction in manual processing across the sales and sales operations user based
- Responsible for developing key performance metrics to track product performance
- Conducted RFPs and evaluated technologies to align with the product vision
Manager - Business Analysis
Nine Entertainment
11.2021 - 09.2023
- Managed product backlogs and OKRs for multiple squads
- Established business analysis practices and standardised artifacts
- Implemented a structured methodology for requirements gathering and analysis
- Mentored and coached teams to deliver high-quality results
- Led vendor evaluations for CRM and HRIS implementations
Product Manager
Digital Lifecycle Group (ClearCost Software)
06.2019 - 11.2021
- Led the design and development of an analytics portal, resulting in a 10% reduction in customer churn and a 2.2% increase in recurring revenue
- Performed market analysis to identify new product opportunities
- Led a partnership program with multiple BI tool vendors
- Designed and developed a new B2B SaaS offering using agile methodologies
- Conducted A/B testing and collaborated with sales and marketing teams for new product launches
Manager – Digital Ops – Consulting
Cognizant Technologies
10.2016 - 06.2019
- Led the design and development of a B2C claims management portal serving 360K+ active users, significantly enhancing customer experience and operational efficiency
- Drove strategic initiatives to optimise business processes and data flows across multiple systems (Guidewire, MuleSoft, Salesforce, QlikView) to improve claims processing times and accuracy
- Successfully executed data migration from legacy systems to the new portal, ensuring seamless transition and minimal disruption to operations
- Collaborated with cross-functional teams to define and implement a new operating model, aligning business processes with strategic goals
- Partnered with government agencies to ensure compliance with regulatory requirements and facilitate data sharing
Manager – Digital Ops – Consulting
Cognizant Technologies
10.2016 - 06.2019
- Designed and implemented multiple enterprise-wide systems including Quantitative Risk Management, Scenario Framework, and MarkIT EDM, improving data quality and reducing operational costs
- Led cross-functional teams of 15+ specialists to deliver complex solutions across 20+ international locations
- Successfully executed a business transformation to adopt Scaled Agile and DevOps methodologies, increasing team efficiency and accelerating time-to-market
- Partnered with business stakeholders to define requirements, track ROI, and ensure alignment with strategic objectives
- Managed project budgets up to $7M and delivered projects on time and within budget
- Pioneered the use of RPA to automate processes and improve productivity
Product Manager
Telstra Health
06.2013 - 09.2016
- Delivered high-impact products that drove revenue and customer satisfaction
- Successfully launched innovative products, including the Dynamic Questionnaire, Consumer facing web-based portal and ROVA (Route Optimisation and Visit Allocation Algorithm)
- Led partnerships with BI tool vendors to enhance product capabilities
- Optimised product roadmap and prioritised features to maximize ROI
- Collaborated with cross-functional teams to ensure timely and high-quality product delivery
- Conducted market research and user testing to identify emerging trends and customer needs
- Defined and executed product vision, strategy, and roadmap
- Managed product backlog and prioritized features to optimize value delivery
- Collaborated with sales, professional services, and support teams to understand customer needs
- Analyzed product metrics to track performance and identify areas for improvement
- Conducted presentations, facilitated user groups, and participated in industry events
Senior Business System Analyst
Telstra Health
03.2012 - 06.2013
- Collaborated with business users to elicit and document requirements
- Developed detailed system specifications, gap analysis, and enhancement plans
- Created comprehensive business and software requirements documents
- Translated business requirements into technical designs for development teams
- Verified SQL queries and procedures to ensure data accuracy and integrity
- Conducted risk assessments and created scope documents for each project
- Collaborated with QA teams to certify applications through rigorous testing
- Provided technical release notes and supported client deployments
- Trained clients on system usage and resolved technical issues
- Facilitated communication between business and technical teams to align on requirements and solutions
Manager of Business Applications
Hall & Prior Aged Care Organization
12.2010 - 03.2012
- Led a team to implement and support critical business systems, including ERP, time and attendance, finance, and payroll
- Collaborated with stakeholders to define requirements and optimise business processes
- Developed and implemented custom solutions, such as roster and incident management systems, resulting in significant time and cost savings
- Managed IT budgets and oversaw the development and maintenance of IT policies and procedures
- Delivered projects on time and within budget, ensuring high user adoption and satisfaction
Business Analyst
Hall & Prior Aged Care Organization
12.2009 - 12.2010
- Eliciting, analyzing, and documenting business requirements
- Developing detailed functional specifications, use cases, and process flows
- Creating test plans and test cases to ensure system quality
- Providing first-level support and training to end-users
- Managing security and access controls for business applications and Active Directory
- Developing and maintaining reports for operational and strategic decision-making
- Collaborating with QA teams to identify and resolve defects
Education
Master of Information Technology -
University of Technology Sydney
12.2008
Bachelor of Computer Applications -
Bharati Vidyapeeth University
06.2006
Skills
- Product Strategy
- Stakeholder Management
Databases and Reporting tools
Team Leadership
- Change Management
Product analytics and Design
Product performance metrics
Customer and Market research
Design thinking
Websites
Certification
CSPO (Certified Scrum Product Owner), Scrum Alliance, 06/01/23
References
Available on Request
Technicalknowledgeskills
SQL, SSIS, SSAS, Power BI, Tableau, Looker, Azure Data Factory, Working knowledge of .NET Framework, Angular, APIs, Microservices, RPA (Blue Prism, Automation Anywhere, UiPath), Visio, Miro, Lucid, Draw.io, Mind Mapping, Enterprise Architect, iRise, Jira, Confluence, Rally, TFS, Azure DevOps, Azure, AWS, MS Office Suite
Timeline
Senior Product Manager
Nine Entertainment
09.2023 - Current
Manager - Business Analysis
Nine Entertainment
11.2021 - 09.2023
Product Manager
Digital Lifecycle Group (ClearCost Software)
06.2019 - 11.2021
Manager – Digital Ops – Consulting
Cognizant Technologies
10.2016 - 06.2019
Manager – Digital Ops – Consulting
Cognizant Technologies
10.2016 - 06.2019
Product Manager
Telstra Health
06.2013 - 09.2016
Senior Business System Analyst
Telstra Health
03.2012 - 06.2013
Manager of Business Applications
Hall & Prior Aged Care Organization
12.2010 - 03.2012
Business Analyst
Hall & Prior Aged Care Organization
12.2009 - 12.2010
Bachelor of Computer Applications -
Bharati Vidyapeeth University
Master of Information Technology -
University of Technology Sydney
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