DHIRENDRA SAH
Penshurst
Summary
Self-motivated, ambitious, industrious, critical thinker, problem solver, Bachelor of Information & Technology with front-line experience in IT support Engineer and IT technician in Reliable IT Solutions Sutherland.
Overview
4
4
years of professional experience
Work History
IT Desktop Engineer
Reliable IT Solutions Sutherland
01.2022 - Current
- Managed a team of desktop support engineers
- Led initiatives to improve desktop infrastructure and support processes
- Provided advanced troubleshooting and solutions for complex technical issues
- Oversaw the maintenance of backup systems and data security protocols
- Conducted research and evaluation of new technologies and equipment
- Maintained positive working relationships with staff and clients
- Provided on-site visits for technical support as needed
- Continued to handle responsibilities related to hardware assembly, customer support, and device repair.
IT Technician
Reliable IT Solutions Sutherland
06.2020 - 01.2022
- Responded to client requests, diagnosed issues, and implemented solutions
- Supported PC hardware components, desktop operating systems, and applications
- Monitored and managed backup systems for data security
- Specialized in troubleshooting across Windows and MacOS platforms, including PowerShell and Batch files
- Conducted user training sessions and managed ticketing systems
- Provided technical support for network infrastructure and performed equipment procurement consultations
- Demonstrated proficiency in Windows, Microsoft 365, Azure, Outlook/Exchange, VMWare, Intune, Backup & DR, Networking, and Mac systems
- Assembled hardware components and provided customer support via remote logging
- Repaired smartphones, iPads, laptops, iMacs, and all-in-one computers.
Internship
Reliable IT Solutions Sutherland
03.2020 - 06.2020
- Assisted in responding to client requests and troubleshooting technical issues
- Provided support for PC hardware components and desktop operating systems
- Participated in monitoring backup systems and procedures
- Acquired foundational skills in Windows and MacOS troubleshooting
- Contributed to user training sessions for basic hardware and software usage
- Assisted with ticketing system management and invoice generation.
Education
Bachelor of Information Technology -
King’s Own Institute
01.2022
Diploma in electrical engineering -
Birgunj Institute of Technology (Nepal
01.2017
Skills
- Technical prowess across a range of platforms, including Microsoft 365, Office 365, Windows environments, Active Directory, Outlook/Exchange, VMWare, Intune, Backup & DR, Networking, and more
- Support PC hardware components, desktop operating system software and application
- Experiences in Citrix
- Excellence in customer service and problem-solving skills
- Experience in ticketing system, such as Repairshopr and Zendesk
- Familiarity with network protocols, TCP/IP, DNS, DHCP, and VPN technologies
- Strong communication skills, both verbal and written, to effectively interact with clients and team members
- Strong proficiency in troubleshooting desktop hardware, software, and network-related issues
- Stay up to date with industry trends and advancements in Microsoft cloud technologies, providing recommendations for continuous improvement
- Punctual
- Hard working
- Active team member
- Excellent time management
- Strong communication skill
- Can Work for flexible hours
- Can do attitude
- Attention to detail
- Can work under pressure
- Remote Desktop Management
- Data Backup and Recovery
- Help Desk Experience
- VPN Configuration
- Software Installation
- Network Connectivity
- Hardware Repair
- Security Protocols
- Printer Support
- Project Management
- Incident Management
- ITIL Knowledge
- Asset Management
- Technical Support
- End-User Training
- Technical Analysis
- System Administration
- Operating System Expertise
- Hardware Configuration
- Technical Writing
- [Software] expertise
- Web Security
- Desktop Virtualization
- Customer Service
- Technical support expertise
- Hardware Installation
- Issue Resolution
- Local Area Networking
- Remote Diagnostics
- Hardware diagnostics
- Mac OS Operating System
- Windows Operating System
- Teamwork and Collaboration
- Cloud-Based Software Deployment
- Problem-Solving
- Attention to Detail
- Microsoft Windows and Office
- Organizational Skills
- Active Listening
- Remote Technical Support
- Help Desk Support
- Desktop support
- Friendly and Patient
- Troubleshooting Network Issues
- Technical issues analysis
- Hardware and Software Repair
- Technical Troubleshooting
- Interpersonal Skills
- Computer Diagnostics
- Tracking and Documentation
- System Configuration
- Error Detection
- Hardware upgrades
References
- Jitendra Shah, Manager and Director, 0450249921, jitu@reliablecomputerssutheand.com.au
- Ayush Khatiwada, ICT helpdesk Technician, 0452614388, khatiwadaayush2050@gmail.com
Timeline
IT Desktop Engineer
Reliable IT Solutions Sutherland
01.2022 - Current
IT Technician
Reliable IT Solutions Sutherland
06.2020 - 01.2022
Internship
Reliable IT Solutions Sutherland
03.2020 - 06.2020
Bachelor of Information Technology -
King’s Own Institute
Diploma in electrical engineering -
Birgunj Institute of Technology (Nepal
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