Summary
Work History
Education
Skills
Timeline
Generic

Dhivanshu Singh

Blacktown,NSW

Summary

At Smart Bazaar, excelled as a Customer Service Representative and Sales Assistant, skillfully managing high-stress situations and resolving customer complaints with empathy, boosting loyalty and repeat business. Demonstrated exceptional problem-solving and active listening skills, alongside proficiency in computer and money handling, driving enhanced customer satisfaction and sales outcomes.

Work History

Customer Service Representative and Sales Assist.

Smart Bazaar
12.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Information Technology - Networking And Cloud Computing

Western Sydney University
Sydney, NSW
06.2027

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Money handling abilities
  • Customer satisfaction measurement
  • Sales expertise
  • Store maintenance

Timeline

Customer Service Representative and Sales Assist.

Smart Bazaar
12.2023 - 02.2024

Bachelor of Information Technology - Networking And Cloud Computing

Western Sydney University

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Dhivanshu Singh