Summary
Work History
Education
Skills
Timeline
Generic

Dhivanshu Singh

Blacktown,NSW

Summary

At Smart Bazaar, excelled as a Customer Service Representative and Sales Assistant, skillfully managing high-stress situations and resolving customer complaints with empathy, boosting loyalty and repeat business. Demonstrated exceptional problem-solving and active listening skills, alongside proficiency in computer and money handling, driving enhanced customer satisfaction and sales outcomes.

Work History

Customer Service Representative and Sales Assist.

Smart Bazaar
Ambala, Haryana, India 133001
12.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Information Technology - Networking And Cloud Computing

Western Sydney University
Sydney, NSW
06.2027

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Money handling abilities
  • Customer satisfaction measurement
  • Sales expertise
  • Store maintenance

Timeline

Customer Service Representative and Sales Assist.

Smart Bazaar
12.2023 - 02.2024

Bachelor of Information Technology - Networking And Cloud Computing

Western Sydney University

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Dhivanshu Singh