Dhivya Gopal
Sydney,NSW
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
9
9
years of professional experience
Work History
Administrative Officer
JRS Services
11.2022 - 04.2024
- Greeted visitors warmly upon arrival at office reception area.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Assisted organizational efforts by filing, entering data and answering phones.
- Planned staff and training meetings and scheduled conference rooms.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Administrative Assistant
HCL Technology
Chennai, India
03.2015 - 06.2018
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Education
B.Tech - Information Technology
Anna University
India06-2014
Skills
- Database Management(Excel&Spreadsheet)
- Data Entry
- Multi-line telephone handling
- Scheduling appointments
- Office Management
- Verbal & Written Communication
- Meeting Coordination
- File Organization
Timeline
Administrative Officer
JRS Services
11.2022 - 04.2024
Administrative Assistant
HCL Technology
03.2015 - 06.2018
B.Tech - Information Technology
Anna University
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