Dhoni Giantika Chandra
Fernvale,QLD
Summary
Experienced professional with a proven track record in the hospitality industry, eager to take on a leadership role.
Skilled in delivering exceptional guest services, problem-solving, and managing guest requests to enhance overall guest satisfaction. Demonstrated ability to effectively collaborate with team members to achieve outstanding results and adapt to changing needs. Proficient in communication, organizational skills, and personalized service, ensuring seamless and positive experiences for all guests.
Overview
8
8
years of professional experience
Work History
Concierge
Double Six Luxury Hotel Seminyak Bali
09.2022 - 08.2024
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Improved customer satisfaction with prompt and accurate information about local attractions.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
Guest Relations Officer
Double Six Luxury Hotel Seminyak Bali
06.2016 - 09.2022
- Greeted guests upon arrival and offered assistance.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Education
Bachelor of Arts - English Literature
State University of Surabaya
Surabaya, Indonesia03-2016
High School Diploma -
State High School 2 Pasuruan
Pasuruan, Indonesia05-2009
Skills
- Customer service
- Strong work ethic
- Telephone etiquette
- Hospitality
- Team collaboration
- Exceptional communication
- Administrative support
- Reservations management
Languages
English
Full Professional
Indonesian
Native or Bilingual
Timeline
Concierge
Double Six Luxury Hotel Seminyak Bali
09.2022 - 08.2024
Guest Relations Officer
Double Six Luxury Hotel Seminyak Bali
06.2016 - 09.2022
Bachelor of Arts - English Literature
State University of Surabaya
High School Diploma -
State High School 2 Pasuruan
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