Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Dhritii Sharma

Point Cook,VIC

Summary

Dynamic and motivated Architecture student at Swinburne University of Technology in Melbourne, Victoria, eager to secure an internship in the architectural industry and apply my knowledge and skills from both my studies and work experiences. Currently serving as a Customer Service Supervisor at Coles Group, I have honed my leadership and customer engagement abilities. My experience at Samsung allowed me to significantly enhance brand loyalty through exceptional live chat support and sales strategies, achieving notable revenue growth.

Proficient in Microsoft Office Suite, Rhino, and AutoCAD software, I bring a unique blend of technical expertise and strong communication skills. I am ready to start working in the architectural industry and fully committed to utilizing everything I have learned to contribute effectively to a forward-thinking organization, with a particular aspiration to transition into a professional architectural firm where I can continue to grow and innovate.

Overview

3
3
years of professional experience

Work History

Sales Chat Agent

Samsung
08.2021 - 12.2021
  • Supported fellow teammates during peak hours, providing assistance and guidance, fostering a collaborative work environment.
  • Consistently received positive feedback from customers, resulting in high satisfaction scores and improved brand loyalty.
  • Contributed to increased revenue growth by consistently meeting or exceeding monthly sales quotas.
  • Maintained an organized workspace for efficient access to essential resources, ensuring seamless customer interactions during chat sessions.
  • Providing product information to customers via online chat.
  • Answering customer queries about different products.
  • Offering incentives and special offers.
  • Negotiation with customers.
  • Making daily reports.
  • Achieving monthly KPIs

Pizza Baker

Jessie's Pizza
02.2022 - 04.2022
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to established recipes and guidelines.
  • Increased revenue by upselling appetizers, drinks, and desserts alongside pizza orders when appropriate.
  • Contributed to a positive work environment by proactively addressing any conflicts or concerns among staff members.
  • Making pizzas according to the set menu.
  • Answering customer queries about different items on the menu.
  • Offering offers they can apply to their meals.
  • Making sure they are not allergic to some products used.
  • Managing daily online orders and takeaway orders.
  • Helping other team members when my work is done.

Customer Service Agent

Coles Supermarket
02.2022 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Providing product information to customers when required.
  • Answering customer queries about different products
  • Serving customers on the registers.
  • Making sure every customer is served on time.
  • Contacting Coles Customer IT support for any machine issues.
  • Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.

Education

Bachelor of Arts - Architecture

Swinburne University of Technology
Melbourne, VIC
03-2025

High School - Non- Medical

Ryan International School
Chandigarh, India
05-2022

Skills

  • Customer Service
  • Outstanding communication skills
  • Microsoft Office Suite proficiency
  • Live chat support
  • Typing Speed
  • Returns and exchanges
  • Technical Support
  • AutoCAD proficiency
  • Hand Sketching Abilities
  • Site analysis
  • Construction documentation
  • Physical Model Making
  • Architecture and design
  • Rhino Proficiency

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional

Interests

  • Road Trips
  • Passionate about balancing physical health with mental and emotional wellness
  • DIY and Home Improvement
  • Fashion and Style
  • Drawing and Painting
  • Music
  • I have a passion for photography and editing photos

Timeline

Pizza Baker

Jessie's Pizza
02.2022 - 04.2022

Customer Service Agent

Coles Supermarket
02.2022 - Current

Sales Chat Agent

Samsung
08.2021 - 12.2021

Bachelor of Arts - Architecture

Swinburne University of Technology

High School - Non- Medical

Ryan International School

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Dhritii Sharma