Dhruba Bhandari
Palmerston,Australia
Summary
Strategic Business Support Manager with extensive experience in NDIS service delivery, driving governance, compliance, workforce planning, and ICT optimisation to enhance participant outcomes and operational efficiency. Expert at translating regulatory requirements into practical policies and systems, strengthening audit readiness, and leading teams through service expansions and technology upgrades that deliver measurable improvements.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Business Support Manager & ICT
Amazing Grace Community Services
01.2023 - Current
- Lead multidisciplinary NDIS service delivery teams across Independent Living, Specialist Disability Accommodation, Out-of-Home Care, and community access, driving process improvements that enhanced operational efficiency and participant outcomes.
- Led organisational compliance with NDIS Quality and Safeguarding standards and WHS regulations through targeted corrective actions, maintaining audit readiness and consistent service quality.
- Develop and implement policies, SOPs, and quality frameworks in partnership with Service Delivery, embedding continuous improvement across teams.
- Build and maintain productive relationships with stakeholders , clinical teams, and external partners to support participant-centred care and service quality.
- Design and deliver induction workshops and ongoing training that improve staff capability, engagement, and retention.
- Optimise ICT workflows and reporting systems to reduce administrative burden and enhance service performance.
Business Support Coordinator & ICT
Amazing Grace Community Services
01.2022 - 01.2023
- Coordinated multidisciplinary service delivery teams across multiple programs, ensuring compliance and improving participant satisfaction.
- Supported policy and procedure development, contributing to operational governance and audit readiness.
- Coordinated cross-departmental communication to streamline project workflows and enhance collaboration.
- Led after-hours support, rostering, and workforce management processes, streamlining reporting, reducing delays, and improving operational efficiency.
Business Support Officer & ICT
Amazing Grace Community Services
01.2021 - 01.2022
- Coordinated scheduling and logistics for community outreach programs, improving participant engagement.
- Provided administrative and operational support across recruitment, onboarding and HR processes for service delivery teams.
- Assisted with audit preparations, incident reporting and risk registers that contributed to successful compliance outcomes.
- Streamlined reporting and data collection systems to enable timely, data-driven management decisions.
Disability Support Worker
Amazing Grace Community Services
01.2020 - 01.2021
- Delivered person-centered support to participants, improving independence and daily engagement outcomes.
- Maintained accurate NDIS-compliant documentation and collaborated with multidisciplinary service delivery teams to deliver coordinated care.
Store Manager
Macelleria, Bondi Beach
2019 - 2020
- Elevated service standards by recruiting and mentoring front-of-house and kitchen teams.
- Streamlined daily operations through effective staff management and vendor coordination.
- Optimized cash handling and inventory procedures to enhance operational efficiency.
- Drove business growth by collaborating with management on strategic planning initiatives.
- Ensured compliance with food safety regulations through rigorous training and oversight.
Front-of-House Attendant
Macelleria, Bondi Beach
01.2017 - 2019
- Enhanced customer satisfaction through high-quality service in a busy restaurant.
- Trained new staff to uphold service standards during shifts effectively.
- Streamlined service flow by coordinating with kitchen and management teams.
- Managed inventory and cash handling to support daily operational tasks.
Education
Advanced Diploma - Community Sector Management
Bradford Institute of Higher Education
Australia01.2023
Bachelor of Business Information System - Business Information System
Australian Institute of Higher Education
Australia01.2019
Certificate III - Aged Care
Signature Training Institute
Australia02.2016
Skills
- Strategic leadership and service delivery planning,
- NDIS governance, compliance, safeguarding, and risk management
- Audits, policy implementation, and operational oversight
- Team leadership, supervision, and stakeholder engagement
- Workforce planning, rostering, and after-hours coordination
- Data-informed decision-making and operational reporting
- ICT systems integration and digital operations support
Affiliations
MEMBER OF AUSTRALIAN COMPUTER SOCIETY (ACS)
Certification
- NDIS Worker Screening Clearance & NT Working with Children Clearance
- First Aid and CPR
- CPI Training Certificate
- NDIS Worker Orientation Module
Timeline
Business Support Manager & ICT
Amazing Grace Community Services
01.2023 - Current
Business Support Coordinator & ICT
Amazing Grace Community Services
01.2022 - 01.2023
Business Support Officer & ICT
Amazing Grace Community Services
01.2021 - 01.2022
Disability Support Worker
Amazing Grace Community Services
01.2020 - 01.2021
Front-of-House Attendant
Macelleria, Bondi Beach
01.2017 - 2019
Certificate III - Aged Care
Signature Training Institute
Store Manager
Macelleria, Bondi Beach
2019 - 2020
Advanced Diploma - Community Sector Management
Bradford Institute of Higher Education
Bachelor of Business Information System - Business Information System
Australian Institute of Higher Education